BGIS, Community Housing and Property Services – Melbourne VIC
Responsive Coordinator – South-East Melbourne
Location:
South-East Metropolitan Melbourne, VIC
Company:
BGIS, Community Housing and Property Services
Employment Type:
Permanent Full time, On‐Site, Options for rostered After Hours Shifts available.
*Multiple Positions Available
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South‐East Melbourne.
Purpose of the Role
BGIS is seeking
Responsive Coordinators
to coordinate responsive maintenance requests across a community‐focused residential portfolio, helping make sure repairs are booked, allocated and completed on time.
Reporting to the Responsive Maintenance Manager, you will work closely with tenants, subcontractors, Work Supervisors and operational teams, using WorkBuddy to keep work orders moving and everyone informed.
The ideal candidate will be friendly, organised and calm under pressure, with a genuine interest in helping people and keeping details accurate.
Key Responsibilities
Coordinate the triage, scheduling and allocation of responsive maintenance work orders
Book tenant appointments and keep tenants updated
Follow up outstanding jobs to support timely completion
Allocate subcontractors based on capacity,



performance and value for money
Keep accurate work order records and updates in WorkBuddy
Support subcontractors and help resolve service issues
Respond to tenant, client and stakeholder enquiries
Raise risks and overdue work orders with the team
Prepare operational reports to support KPIs
Contribute ideas that improve efficiency and customer experience
Education, Experience & Skills
Experience in customer service, administration or coordination
Experience managing busy workloads and competing priorities
Experience preparing records and correspondence
Strong communication and customer service skills
Strong organisation and time management skills
Attention to detail and data accuracy
Practical problem-solving skills
Proficiency in Microsoft Office and business systems
Year 12 completion or equivalent
Full working rights in Australia
Qualification in Business Administration, Customer Service or a related discipline
Experience in facilities management, maintenance, construction or property services
Experience using work order management systems
Understanding of maintenance delivery and subcontractor processes
Workplace Arrangements
This is a permanent full-time, on‐site position based in South‐East Metropolitan Melbourne during core business hours.



You will work alongside a collaborative team to support tenants and keep maintenance running smoothly.
Why Join BGIS?
Join a newly established team supporting an important community housing portfolio, where your work helps tenants get repairs sorted quickly and with care.
Key Benefits Include:
Meaningful work supporting residential properties and communities
Career development opportunities within a global organisation
A supportive and inclusive team environment
Spot recognition vouchers and a $2,000 employee referral bonus
Access to Flare discounts across retailers, energy providers, utilities and more
Fitness Passport access for you and your family
Employee Assistance Program and wellbeing initiatives
Two paid volunteer days each year
Career opportunities through secondments and internal mobility
Endorsed by WORK180 as an employer of choice for women
Recognised as a Top 101 Workplace for Women in **** by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.
BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Applicants must have full working rights in Australia.
#J-*****-Ljbffr

📌 Responsive Coordinator (Melbourne)
🏢 BGIS, Community Housing and Property Services
📍 Melbourne