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NEC Australia is seeking an experienced Delivery Manager – Cloud & Compute to lead the end-to-end delivery of managed technology services across enterprise and government customers. This senior leadership role is accountable for customer outcomes, service performance, operational governance, financial management, workforce capability and continuous improvement across cloud, digital workplace and core infrastructure services.
Based in Adelaide, you will lead multidisciplinary teams delivering cloud, digital workplace and core infrastructure services. You will work closely with customers, architecture, security, networks, field services, service management, commercial teams and delivery partners.
This is an opportunity to shape cloud and infrastructure strategy, strengthen transition and operational readiness, and drive standardisation, automation, security and service maturity across complex managed environments.
Why Join NEC?
Lead Cloud & Compute services for enterprise and government customers
Shape platform strategy, service governance and customer delivery outcomes
Drive transition, automation, security uplift and operational improvement
Develop capable teams across cloud, digital workplace and core infrastructure services.
Join a global technology organisation focused on innovation and customer success
The Opportunity
As Delivery Manager – Cloud & Compute, you will be accountable for the operational performance, governance, commercial management, risk posture and continuous improvement of a portfolio of cloud, digital workplace and core infrastructure services.
You will lead integrated delivery teams; maintain trusted customer relationships; oversee contractual commitments; support new service onboarding and transition; and ensure platforms are secure, supportable, cost-effective and aligned with customer and business objectives.
A key focus of the role is improving delivery through explicit ownership, standardised operating models, automation, proactive risk management, effective capacity and lifecycle planning, and strong collaboration across technical and service management functions.




Key Responsibilities
Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.
Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets
Act as the senior escalation point for operational, technical and service delivery issues
Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms
Build trusted relationships with customer operational, technology and executive stakeholders
Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms
Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls
Drive platform modernisation, automation, standardisation and operational efficiency initiatives
Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams
Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning
Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support
Identify, assess and manage delivery, operational, commercial, security and technology risks
Develop capability through recruitment, coaching, succession planning, performance management and role clarity
Support customer growth by identifying service improvements, additional capability needs and sustainable delivery opportunities
Champion a culture of accountability, collaboration, customer focus and continuous improvement
About You
You are a practical, commercially aware technology delivery leader who can connect customer priorities, engineering capability and business outcomes.



You are comfortable operating across strategic planning, service governance and day-to-day operational delivery in complex managed environments.
You'll bring:
8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles
Proven leadership across multidisciplinary teams supporting cloud, digital workplace and core infrastructure platforms.
Strong customer relationship, stakeholder management and executive communication capability
Demonstrated experience managing complex managed services, operational commitments and competing priorities
Experience with service transition, onboarding, governance, RACI development and operational acceptance
Working knowledge of cloud, digital workplace, identity, virtualisation and core infrastructure technologies.
Experience leading lifecycle, patching, vulnerability, disaster recovery, capacity and platform improvement activities
Strong financial, commercial, licensing, supplier and workforce management skills
A practical approach to automation, standardisation, risk reduction and continuous improvement
Exceptional problem-solving, decision-making, negotiation and communication abilities
Experience operating in matrix-based organisations and highly regulated customer environments
ITIL certification or equivalent service management experience
What Success Looks Like
In this role, you'll be recognised for:
Delivering trusted customer outcomes across Cloud & Compute services
Maintaining secure, stable and supportable platforms with strong operational governance
Improving service performance, financial sustainability and workforce capability
Successfully transitioning new services and changes into operations
Reducing risk and technical debt through lifecycle planning, patching, vulnerability management and platform modernisation
Increasing automation, standardisation and clarity of ownership
Developing high-performing teams, technical leaders and succession pathways
Building a culture of accountability, collaboration and continuous improvement
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📌 Delivery Manager - Cloud & Compute (Adelaide)
🏢 NEC
📍 Adelaide