Tableland Fertilizer is a leading provider of quality fertilizer products and agricultural solutions to the farming community. With a commitment to supporting local farmers and agricultural businesses, we pride ourselves on delivering excellent customer service and reliable products that help drive agricultural success across the region. Our team is dedicated to building lasting relationships with our customers and contributing to the growth of the agricultural sector.
About the role
We are seeking a
Customer Service Officer
to join our team at Tableland Fertilizer in Mareeba, QLD. This is a
full-time position
based at our Mareeba location. As Customer Service Officer, you will be the primary point of contact for our customers, providing responsive support and assistance with enquiries, ordering. This role is essential to maintaining our reputation for excellent customer service and ensuring customer satisfaction with our products and services. This role does include working in a roster system every second Saturday from 8am -12pm.
Key responsibilities
Answer customer telephone and email enquiries in a professional and timely manner
Process customer orders accurately and efficiently, ensuring all details are correctly recorded
Generate orders for stock as scheduled by the business
Provide product information to customers based on their requirements
Coordinate with warehouse and delivery teams to ensure timely order fulfilment
Handle customer complaints and concerns with professionalism, working towards satisfactory resolutions
Prepare quotes and invoices for customers




Assist with administrative tasks including filing, data entry, and record keeping
Liaise with management regarding customer feedback and service improvement opportunities
Maintain knowledge of company products, services, and pricing to provide accurate customer information
What we're looking for
Proven experience in a customer service or administrative support role, ideally within a sales, distribution, or agricultural industry environment
Excellent verbal and written communication skills with the ability to interact professionally with diverse customers
Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively
Proficiency in using computer systems and office software, including email and data entry programmes
Attention to detail and accuracy, particularly when processing orders and managing customer records
Friendly, patient demeanour and genuine desire to provide exceptional customer service
Ability to work independently and as part of a team environment
Reliability and punctuality with a strong work ethic
A valid Australian driver's licence would be advantageous
What we offer
Tableland Fertilizer offers a supportive and collaborative workplace where your contributions are valued. We provide competitive remuneration commensurate with experience and offer ongoing opportunities for professional development. Our team-focused culture emphasises work-life balance, and we encourage a healthy approach to employment. We provide a safe working setting and support the wellbeing of all our employees.
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📌 Customer Service Officer (Queensland)
🏢 Tableland Fertilizer
📍 Queensland