1d ago , from Australian Hearing Services (Hearing Australia)
Lead our hearing centres across Gippsland - Traralgon, Moe, Sale and Bairnsdale
Help provide the high-quality hearing services to anyone who needs it
Gain skills with Australia's largest provider of government-funded hearing care
Your opportunity
As a Centre Manager, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:
Effectively manage the day-to-day operations of the centre
Sales generation; meet monthly, quarterly, and annual client and sales targets
Analyse reports and utilise the appointment book for planning, forecasting and effective utilisation of resources
Provide accurate reporting information to the General Manager on business operations and provide input on direction of the Centre
Provide effective leadership and coaching to ensure effective development of direct reports
Manage employee issues, with support from HR and the General Manager
Plan and implement effective local marketing strategies to ensure client throughput targets are exceeded in partnership with Marketing and Sales
Manage a range of products; including ordering, receiving, sales and returns
Ensure good standards for quality, customer service,



and health and safety are maintained and client needs are met
Resolve complex and escalated client issues, escalating further when required
Develop effective working relationships with local community stakeholders, including GPs, other referrers and teachers
What you'll bring
We welcome interest from those who embrace quality customer service, are dedicated to continual improvement, and possess the enthusiasm to grow with us through innovation and community partnering. You'll bring:
Tertiary qualifications in a business discipline and/or relevant experience
Experience in people management
Proven ability to deliver commercial results to the business
Proven ability to apply effective planning and problem-solving skills
Knowledge of, and commitment to, EEO and WHS practices
High level of energy, drive and a strong work ethic
Experience as a results oriented, team leader and team player
Why Hearing Australia?
At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and creative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.
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📌 Centre Manager-Traralgon (Shepparton)
🏢 Hearing Australia
📍 Shepparton