Senior Claims Officer- Large & Complex Commercial Property
Salary + Bonus + Discount on insurance products
Location:
Open to all QBE Offices Nationally
Type:
Permanent, full-time opportunity
Hybrid role, happy to talk flexibility
The Opportunity
Join QBE as a
Senior Claims Officer
and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia's leading insurers.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this significant role, you will:
Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders
Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions
Build solid, trusted relationships with brokers, customers, suppliers, and internal partners
Thrive in a dynamic, fast-paced environment where no two days look the same




Help drive continuous improvement across the broader claims function by applying your expertise and insights
About You
To succeed and grow in this role, you will bring:
Must have commercial property claims experience
ISR (Industrial Special Risks) experience advantageous but not compulsory
A calm and resilient approach, with the confidence to make sound decisions even under pressure
Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy
Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively
A proactive, self-motivated mindset with a passion for delivering excellence and embracing change
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
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📌 Senior Claims Officer- Large & Complex Commercial Property (Melbourne)
🏢 Qbe
📍 Melbourne