Job Description
SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a
Customer Service & Service Desk Support
for their Melbourne team.n
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n This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs.n
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The role
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Process mobile orders, activations, SIM replacements and service changes
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Respond to customer requests through Salesforce, email and telephone
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Coordinate mobile provisioning and basic troubleshooting
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Liaise with Telstra and internal teams to resolve customer requests
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Assist with billing enquiries, account administration and reporting
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Maintain accurate customer records, spreadsheets and service documentation
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Help with device preparation, stockroom tasks, packing and dispatch when required
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We're looking for someone who is:
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Experienced in customer service, administration or a service desk environment
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Friendly and confident communicating with customers, both verbally and in writing
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Organised, reliable and detail-focused
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Comfortable using Microsoft Office and Excel
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Quick to learn new systems, follow procedures and retain training
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Able to manage multiple requests and take ownership through to resolution
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Comfortable working independently during evening shifts
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Happy to help across a small team
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Experience in
Telstra retail, mobility provisioning,



telecommunications or Salesforce
would be highly regarded.n
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n Telecommunications experience is
not essential
, with training provided to someone who demonstrates strong customer service and administrative skills.n
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What's on offer
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$65,000–$70,000 + Super
, depending on experience
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Full-time permanent employment
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Established business with more than 40 years in telecommunications
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Small, supportive team
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Training and buddy support
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Exposure to major enterprise and government customers
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Opportunity to move from retail or a contact centre into a corporate environment
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Shifts and working arrangements
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n Monday–Friday shifts rotate across the following Melbourne times:n
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7:30am–3:30pm
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8:30am–4:30pm
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10am–6pm
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1pm–9pm
, worked from home
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Flexibility to work the rotating roster is essential.n
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n The role also includes paid weekend on-call approximately
one weekend in four or five
, covering
Saturday and Sunday, 9am–5pm
. You'll check tickets from home roughly hourly and action requests as needed, rather than work continuously throughout the day. On-call duties are paid in addition to your normal salary.n
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n If you enjoy helping customers, learning current systems and getting things sorted, we'd love to hear from you.n
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APPLY NOW
, or reach out to Charlie at SMAART Recruitment on ************ or
******
for a confidential discussion.

📌 Customer Service & Service Desk Support (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne