BGIS, Community Housing and Property Services – Melbourne VIC
Performance & Reporting Manager – South-East Melbourne
Location:
South-East Metropolitan Melbourne, VIC
Company:
BGIS, Community Housing and Property Services
Employment Type:
Permanent Full-Time, Hybrid, Core Business Hours
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating recent opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.
Purpose of the Role
BGIS is seeking an experienced
Performance & Reporting Manager
to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.
Reporting to the Account Director, you will work closely with operational managers, support teams and client representatives. You will turn data into clear, useful insights that help teams spot trends early, meet contract requirements and keep improving the way services are delivered.
The ideal candidate will be curious, collaborative and detail focused, with a talent for explaining and presenting data in a way that helps people make informed decisions.
Key Responsibilities
Monitor and report on contract performance across operational, financial, compliance and customer KPI's
Develop and maintain reporting frameworks, dashboards and governance processes
Review data to identify risks, trends and opportunities to improve
Guide improvement initiatives that support efficiency and service delivery
Prepare and coordinate contract performance reporting for internal and client stakeholders




Maintain and review Standard Operating Procedures, governance documents and Contract Management Plans
Support KPI, audit and compliance requirements through clear monitoring and reporting
Work with operational teams to put corrective actions in place and address emerging issues
Keep performance data and reporting accurate, reliable and easy to understand
Support colleagues as a go to contact for contract platforms, systems and reporting tools
Education, Experience & Skills
Experience in performance management, reporting, business analysis or operational improvement
Experience analysing operational and performance data
Experience preparing reports and dashboards
Experience developing business processes and procedures
Experience working in an environment with clear performance measures
Strong analytical and problem-solving skills
Collaborative approach to engaging stakeholders
Strong attention to detail and data accuracy
Qualification in Business, Commerce, Project Management, Data Analytics, Operations Management or a related discipline
Full working rights in Australia
Experience in facilities management, maintenance, property services or government contracts
Experience with business intelligence or reporting platforms
Lean, Six Sigma or continuous improvement qualification
Workplace Arrangements
This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.
A hybrid working arrangement is available after Go Live,



with some attendance at the regional office to support collaboration with teams and stakeholders.
Why Join BGIS?
Join a newly established team supporting an important community housing portfolio, where your insights help shape how services are delivered for residents and communities.
Key Benefits Include:
Hybrid working arrangement
Meaningful work supporting residential properties and communities
Career development opportunities within a global organisation
A supportive and inclusive team environment
Spot recognition vouchers and a $2,000 employee referral bonus
Access to Flare discounts across retailers, energy providers, utilities and more
Fitness Passport access for you and your family
Employee Assistance Program and wellbeing initiatives
Two paid volunteer days each year
Career opportunities through secondments and internal mobility
Leadership development through Future Leaders and Leadership Fundamentals programs
Endorsed by WORK180 as an employer of choice for women
Recognised as a Top 101 Workplace for Women in **** by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.
BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Applicants must have full working rights in Australia.
Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.
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📌 Performance & Reporting Manager (Melbourne)
🏢 BGIS, Community Housing and Property Services
📍 Melbourne