Receptionist, Reservations & Administration Support
Receptionist, Reservations & Administration Support- Mt Buller
About the Company
Arlberg Hotel is one of Mt Buller's most iconic alpine accommodation and hospitality destinations, offering premium ski-in, ski-out accommodation alongside exceptional dining, bar, café and guest experiences.
Recently refurbished, Arlberg Hotel combines modern alpine comfort with warm hospitality, welcoming thousands of guests each year during the snow season, while also hosting weddings, conferences, retreats, corporate groups and private events throughout the year.
About the Role
This is a diverse and
hands‐on position that combines reception, reservations, administration, guest services and operational support.
You will be the central point of contact for guests, staff and key operational functions, ensuring the smooth day-to-day running of the hotel. This position requires a highly organised skilled who can confidently manage bookings, guest communications, administration, staff coordination and operational tasks within a fast-paced alpine environment.
This role is ideal for someone who enjoys variety, thrives in a fast-paced environment and is willing to roll up their sleeves and assist wherever required.
Whilst
reception, reservations and administration form the core of the role,
you will also support accommodation operations, housekeeping, events and food & beverage activities during busy periods if needed.
Benefits
Opportunity to join one of Mt Buller's most recognised hospitality venues
Full‐time permanent on‐site opportunity (including onsite accommodation available)
Chance to shape and develop your own role within a growing operation
Join a close‐knit and supportive leadership team
Staff discounts across hotel services
Dynamic role with no two days the same
Opportunity to earn additional commission through group bookings and events sales during summer season
Enjoy an adventurous lifestyle with year‐round opportunities in the Victorian Alps
Key Responsibilities




Manage individual and group accommodation bookings through RMS
Prepare and issue accommodation quotes, booking confirmations and reservation documentation
Proactively follow up quotes, booking enquiries and sales opportunities to maximise conversion rates
Handle guest enquiries via phone, email, online channels and booking platforms
Monitor and respond to voicemail, Booking.com correspondence and guest messages in a timely manner
Coordinate guest check‐ins and check‐outs, ensuring a seamless guest experience
Review daily arrivals and departures, ensuring reservation details and guest information are accurate
Prepare registration cards, welcome letters and arrival documentation for incoming guests
Communicate pre‐arrival information, including hotel services, dining options and operational updates
Process guest payments, deposits, final balances and accommodation charges accurately
Monitor outstanding payments and follow up overdue balances, deposit requirements and promotional booking deadlines
Prepare daily operational run sheets and accommodation reports
Maintain room inventory, accommodation rates and reservation records within RMS
Monitor room status and occupancy levels, ensuring accurate system updates and room availability information
Assist with events, group reservations and seasonal sales initiatives
Manage lost property enquiries and coordinate the return of guest belongings
Support staff recruitment, onboarding and employee administration activities
Coordinate staff training resources, operational manuals and workplace documentation
Prepare and manage hotel and housekeeping rosters during peak and off‐peak periods
Review and approve employee timesheets in accordance with workplace procedures




Liaise closely with housekeeping supervisors and team members regarding room readiness and operational requirements
Respond to staff enquiries and provide administrative support across operational departments
Maintain telephone systems, including phone diversions, speed dial directories and guest communication channels
Maintain and update hotel templates, guest correspondence, form letters and operational documentation
Monitor and maintain first aid kits and associated compliance records across the property
Review and update guest compendiums, in‐room information and property collateral
Assist with front‐of‐house operations, guest functions and event delivery when required
Provide hands‐on operational support across accommodation, housekeeping, events and hospitality functions during busy periods
Troubleshoot guest, operational and system‐related issues as they arise
About You
To be successful in this role, you will have:
Minimum
5 years' experience in a similar accommodation, hotel, resort or hospitality reception, reservations and administration support role
Strong proficiency with RMS
Working knowledge of
Xero
and general administration processes
Experience
managing bookings, reservations and guest services functions
Strong organisational and time management skills
Previous experience working within collaborative team environments
Experience preparing
staff rosters and approving timesheets
Excellent written and verbal communication skills
Confidence managing multiple priorities in a fast‐paced environment
Strong problem‐solving and troubleshooting abilities
Experience supporting events, conferences, group bookings or hospitality sales will be highly regarded (not mandatory)
A hands‐on attitude and willingness to support operational teams wherever needed (mandatory)
Professional, well‐presented and guest‐focused, with the ability to represent the hotel positively in a highly visible customer‐facing role.
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📌 Receptionist, Reservations & Administration Support (Victoria)
🏢 Create Careers
📍 Victoria