We are seeking an enthusiastic and committed
Customer Service Representative
to join our Pharmaceutical Division based in Chirnside Park.
This is a key role within our Melbourne business, providing exceptional service and support to our customers while working closely with sales, production, and internal stakeholders. You'll play an significant part in ensuring customer requirements are managed accurately and efficiently from order entry through to production.
About the role
We are seeking an enthusiastic and committed
Customer Service Representative
to join our Pharmaceutical Division based in Chirnside Park.
This is a key role within our Melbourne business, providing exceptional service and support to our customers while working closely with sales, production, and internal stakeholders. You'll play an important part in ensuring customer requirements are managed accurately and efficiently from order entry through to production.
What you'll be doing
Raise and maintain technical job bags and sales orders.
Confirm orders and specifications with customers.
Liaise with customers regarding scheduling, artwork, and job requirements.
Coordinate with production and attend production planning meetings.
Build and maintain positive customer relationships through proactive communication.




Support the Sales and Customer Service teams, as well as other internal departments.
Ensure customer information and job details are processed accurately and on time.
Assist with general administration and other duties as required.
What we're looking for
Experience working within the pharmaceutical industry. Previous experience within the printing, packaging, or label manufacturing industry. (desired, but not required)
Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Strong organisational and time management abilities.
Ability to prioritise tasks and work effectively in a fast-paced environment.
Positive, flexible, and proactive approach to work.
Valuable computer literacy and numerical skills.
Ability to work both independently and as part of a team.
A genuine willingness to learn and develop.
An understanding of technical printing processes and production requirements.
What we offer
Opportunities for career development and skills training.
A supportive and inclusive team environment.
Free onsite parking.
Employee Assistance Program.
The opportunity to build a long-term career with a secure global organisation.
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📌 Sales Support & Administrative Assistant - Pharmaceutical (Melbourne)
🏢 CCL Label
📍 Melbourne