About the role
Fossil is seeking an experienced and dynamic Store Manager to lead our retail store at Moorabbin Airport DFO, VIC. This is a full time position where you will be responsible for the day to day operations of the store, driving sales performance, and creating an exceptional customer experience. As Store Manager, you will play a crucial role in representing the Fossil brand and achieving our commercial objectives whilst fostering a positive and productive team environment.
What you'll be doing
Managing all aspects of store operations in alignment with global directives to maximise sales and visual appeal
Leading and inspiring a team of sales associates, providing coaching, training, and performance management to ensure high levels of customer service and sales achievement
Driving store sales targets and key performance indicators through effective sales strategies, promotional activities, and customer engagement
Maintaining store standards including health and safety compliance, cleanliness, and security protocols
Maintaining staffing schedules, recruitment, and onboarding of new team members
Building strong customer relationships and handling customer queries or complaints with professionalism and discretion
Analysing sales data and reporting on store performance to senior management, identifying areas for improvement
Ensuring compliance with company policies, procedures, and legal requirements
Collaborating with head office teams on promotional campaigns, product launches, and merchandising initiatives
What we're looking for
Proven experience in retail store management within the consumer products or luxury goods sector, ideally 3+ years in a similar role
Strong track record of achieving and exceeding sales targets and key performance indicators




Excellent leadership and people management skills with the ability to motivate and develop team members
Exceptional customer service orientation and ability to build lasting customer relationships
Sound knowledge of retail operations
Proficiency in using retail systems and point-of-sale software
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
Strong analytical and problem-solving abilities with attention to detail
Tuesday to Saturday Roster, flexibility required during peak times.
Knowledge of the Fossil brand and products is advantageous but not essential
About us
Fossil is a globally recognised leader in the design, manufacturing, and distribution of watches, jewellery, leather goods, and accessories. With a portfolio of beloved brands and a commitment to delivering quality products and exceptional customer experiences, Fossil has established itself as a trusted name in the retail and consumer products industry. We pride ourselves on our innovative designs, heritage craftsmanship, and dedication to creating products that resonate with our customers worldwide. At Fossil, we foster a culture of creativity, collaboration, and excellence, where our team members are empowered to make a meaningful impact.
Fossil is a global design, fashion and lifestyle accessories brand. Since launching the Fossil brand in ****,



the business has grown into a multi-brand organisation with a robust international retail and wholesale presence.
Blending timeless design with modern innovation, Fossil creates watches, jewellery, leather goods and accessories that reflect individuality and everyday style. Through a portfolio of owned and licensed global brands, the company continues to evolve its retail and wholesale channels to meet changing customer expectations while staying true to its heritage inspired roots.
Fossil is a global design, fashion and lifestyle accessories brand. Since launching the Fossil brand in ****, the business has grown into a multi-brand organisation with a strong international retail and wholesale presence.
Blending timeless design with modern innovation, Fossil creates watches, jewellery, leather goods and accessories that reflect individuality and everyday style. Through a portfolio of owned and licensed global brands, the company continues to evolve its retail and wholesale channels to meet changing customer expectations while staying true to its heritage inspired roots.
What we offer
Competitive salary package reflective of experience and expertise
Staff discount on Fossil products, allowing you to enjoy our full range of collections
Opportunities for career development and progression within the Fossil organisation
Comprehensive training and support to help you succeed in the role
A collaborative and inclusive work environment where your contributions are valued
Access to health and wellbeing initiatives to support your personal and professional development
The chance to work with a globally respected brand in the retail and consumer products sector
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📌 Store Manager (Melbourne)
🏢 Fossil
📍 Melbourne