Testo Pty Ltd is a leading provider of measurement and testing solutions, committed to delivering high-quality products and services to our clients. With a strong presence in the Australian market, we pride ourselves on our professionalism, innovation, and dedication to customer excellence. Our team is passionate about supporting businesses across various industries with reliable solutions and outstanding service.
About the role
We are seeking a
Service Administrator
to join our team in
Croydon South VIC ****
on a
full-time basis
. In this role, you will be at the heart of our operations, providing essential administrative support to our service department. As a Service Administrator, you will play a crucial role in ensuring that our service delivery runs smoothly and efficiently, whilst maintaining the high standards of customer service that define Testo Pty Ltd. This position offers the opportunity to work in a dynamic environment where your organisational skills and attention to detail will directly contribute to our operational success.
What you'll be doing
Managing service appointments, scheduling, and calendar coordination for field service technicians
Processing service requests and work orders, ensuring accurate data entry and timely distribution
Responding to customer enquiries and providing support regarding service status and timelines
Maintaining comprehensive records of service calls, maintenance activities, and customer interactions
Coordinating between field staff and the office to ensure efficient resource allocation and completion of tasks
Preparing service reports, invoices, and documentation as required
Managing inventory and tracking of service materials and equipment
Supporting the service team with administrative tasks to maintain operational efficiency




Liaising with customers to confirm appointments and follow up on service completion
Ensuring compliance with company procedures and service protocols
What we're looking for
Proven experience working in an administrative or service support role, ideally within a technical or service-oriented setting
Strong organisational and time management skills, with the ability to manage multiple priorities simultaneously
Excellent communication skills, both written and verbal, with a professional and customer-focused approach
Proficiency with computer systems and administrative software, including experience in SAP and database management tools
Attention to detail and accuracy in data entry and record-keeping
Ability to work both independently and collaboratively as part of a team
Professional telephone manner and strong interpersonal skills
Reliability and punctuality with a commitment to maintaining service standards
Familiarity with service management systems or technical support environments is desirable
Problem-solving mindset with the ability to handle queries and issues professionally
What we offer
At Testo Pty Ltd, we value our employees and are committed to creating a supportive and rewarding workplace. We offer a competitive remuneration package and a positive work environment where your contributions are recognised and appreciated. This full-time role provides stability and the opportunity to grow within our organisation. We encourage a professional approach to work-life balance and provide our team members with the support they need to perform at their best. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.
Testo is an equal opportunity employer.
The position is only open to candidates with full working rights inn Australia.
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📌 Service Administrator (Melbourne)
🏢 Testo
📍 Melbourne