Student Services, Other (Education and Training)
Contract/Temp, Full time
Join the Student Administration team at Swinburne University
Full time, fixed-term position (ending April ****) at our Hawthorn campus
HEW 5 salary + 17% superannuation
About the Role
Reporting to the Student HQ Team Leader, the Student HQ Officer (Retention) delivers high-quality customer service to students, staff and the general public through face-to-face, phone, email and live chat channels. As part of Swinburne's central student service team, the role provides accurate advice and resolves complex enquiries, acting as an escalation point and supporting Student HQ Administrators as required.
The role coordinates outbound campaigns and targeted student engagement activities to support enrolment, onboarding, results and retention across the student lifecycle. It also assists the Team Leader with complex online enquiries and retention initiatives, working flexibly across Student HQ functions and campuses to ensure a consistent, student-centred service
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
Demonstrated commitment to providing outstanding customer service
Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment
General knowledge and experience of tertiary sector operating procedures
Ability to coach and mentor other team members
Qualifications




Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training
Further information about this role can be found in the attached position description.
About Swinburne University of Technology
Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a current and different university to one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
Our Ad Astra strategy is the cornerstone of Swinburne's bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.
What We Offer You!
Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
Want to learn more? Head over to our benefits page!
Please Note: Appointment to this position is subject to passing a Working with Children Check.
Applications Close: Tuesday 20 October ****, 11pm
Salary:Attractive package will be offered to right candidate
#J-*****-Ljbffr

📌 Student Hq Officer (Melbourne)
🏢 Swinburne University
📍 Melbourne