Scheduling Coordinator – Full Time
Location: Australia – Remote, NW
Contract: Full time
About the role
Country Home Services is a not-for-profit that has delivered innovative, accessible home care for over 35 years.
What you'll do
Schedule Home Care Workers according to client preference and worker availability
Coordinate replacement workers for planned and unplanned leave
Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
Analyse worker availability against client requirements to make the most efficient use of resources
Monitor, manage and action notifications from Care Partners and Home Care Workers
Provide excellent customer service on our dedicated Scheduling Phone Line
What you'll need
Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
Ability to work on site at our Nuriootpa office
Certificate III in Individual Support (or relevant qualification) or be willing to obtain




Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
Previous experience scheduling and allocating Home Care Workers
Experience with rostering software
Ability to manage competing priorities and multi-task in a fast-paced workplace
Excellent written, verbal and listening communication, and robust interpersonal skills
Demonstrated ability to manage your time and workload independently while collaborating in a team
An empathetic approach to working with our clients and team members
Visual Care knowledge
Experience in the aged care sector
What we offer
Not-for-profit salary packaging – up to $18,550 per annum
Employee Assistance Program (EAP)
The chance to make a meaningful impact in your community
We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.
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