Technical Account Manager (TAM) – Data Centre Thermal Solutions
The TAM serves as the primary technical interface between Johnson Controls and key Data Centre customers across the Pacific region, with a specific focus on chilled water plants, precision cooling, and advanced thermal management solutions.
Key Responsibilities
Act as the trusted advisor for data centre cooling and thermal plant solutions, with a focus on chillers, CRAH/CRAC, and liquid cooling
Provide guidance on cooling strategies for hyperscale and high-density environments
Support customers in achieving resilience, redundancy, and energy efficiency targets
Lead the design of chilled water systems and central plant architecture
Develop integrated solutions covering chillers, pumps, heat rejection, and BMS integration
Own system performance, efficiency (PUE), and lifecycle optimisation
Identify and mitigate technical risks across capacity, redundancy, and control strategies
Influence cooling plant design, chiller selection, and system architecture at pre‐RFP stage
Lead Johnson Controls' contribution to Basis of Design (BoD)
Position high‐efficiency and next‐gen cooling technologies within project designs
Own the technical pricing strategy for thermal solutions, including chilled water plants and liquid cooling systems
Lead and coordinate end‐to‐end bid development, ensuring alignment between engineering, procurement, and commercial teams
Develop accurate cost models, equipment selections, and solution configurations that balance performance, risk, and competitiveness
Drive value engineering to optimise cost while maintaining technical integrity and customer requirements
Ensure proposals clearly articulate total cost of ownership, energy efficiency savings, and lifecycle value
Support commercial negotiations by providing technical justification for scope, pricing, and solution differentiation
Maintain governance over bid quality, margin integrity,



and risk management across all submissions
Partner with SAMs on major pursuits from early-stage through award
Develop compelling technical and commercial value propositions
Support high-quality proposals with cooling system design, narratives, and performance insights
Maintain deep expertise in: Chillers (air & water‐cooled), Free cooling and heat rejection, Liquid cooling (direct‐to‐chip, immersion)
Stay current with AI‐driven high-density cooling demands and sustainability trends
Align engineering, product, supply chain, and delivery teams
Support seamless handover ensuring clarity on thermal system design and performance expectations
Build and qualify pipeline focused on cooling infrastructure opportunities
Ensure technical and commercial accuracy in CRM, pricing tools, and proposals
Maintain compliance with Johnson Controls governance standards
What we are looking for
Bachelor's degree in Mechanical Engineering (preferred) or related discipline
10+ years' experience in HVAC/chiller systems and thermal plant solutions, ideally within data centres
Demonstrated experience in technical sales, bid management, and pricing of complex engineered solutions
Solid expertise in: Chilled water systems and central plant design, Chiller selection and optimisation, Cooling strategies for high-density environments
Proven ability to develop competitive, technically sound, and commercially viable bids
Experience in cost modelling, value engineering, and margin management
Strong understanding of BMS/controls integration for thermal optimisation
Ability to influence consultants and customers at early design stages
Experience operating in matrix organisations across global stakeholders
Strong communication skills translating technical solutions into commercial value
High discipline in CRM and pipeline management (Salesforce preferred)
Self‐driven, resilient, and effective in large, complex pursuit environments
We welcome applications from all backgrounds. We are an equal opportunity employer.
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