Cold Storage Admin & Customer Service Support
AustraCold is seeking a
Cold Storage Admin & Customer Service Support
professional to join our team on a
full-time basis
in
Tottenham, VIC
. This role is essential to our operations, serving as the vital link between our customers and our cold storage facility operations. You will be responsible for providing exceptional administrative and customer service support within our warehousing and distribution operations, ensuring smooth interactions and accurate documentation that keeps our business running efficiently. This position offers the opportunity to work in a fast-paced logistics environment where your organisational skills and customer-focused approach will directly contribute to our operational success.
Reporting to: Administration Manager and Warehouse Manager
Key responsibilities
Managing customer inquiries and requests via phone, email and in person, ensuring prompt and professional responses to all communications
Processing and maintaining accurate records of cold storage orders, shipments and inventory documentation
Co-ordinating with warehouse teams and logistics teams to ensure timely pick, pack and dispatch of customer orders
Maintaining and updating customer databases and order management systems with accurate information
Help preparing and supporting invoices, delivery dockets and other administrative documentation required for customer orders
Resolving customer complaints or issues in a professional and efficient manner
Assisting with general administrative duties including filing, data entry and report preparation
Supporting the coordination of cold chain logistics to ensure product integrity and compliance with storage requirements
Liaising between customers, warehouse staff and management to facilitate smooth operations
What we're looking for
Proven experience in an administrative or customer service role, preferably within a warehousing, logistics or distribution environment




Strong organisational and time management skills with the ability to manage multiple tasks and priorities simultaneously
Excellent written and verbal communication skills with a customer-centric approach
Proficiency in computer systems and Microsoft Office applications (Word, Excel, Outlook)
Experience with warehouse management systems or order management software, experience with Carton Cloud system will be highly desirable
Ability to work accurately and attention to detail when processing documentation and data
Professional telephone manner and ability to build positive relationships with customers and colleagues
Problem-solving skills and the ability to remain calm under pressure
Flexibility to adapt to the demands of a busy operational environment
A valid driver's licence
What we offer
AustraCold is committed to providing a supportive and qualified workplace where our team members can thrive. We offer competitive remuneration and the opportunity to work within a well-established company in the temperature-controlled logistics sector. You will be part of a customer and people first culture that values reliability and professionalism, with opportunities to develop your skills in the growing warehousing and distribution industry. We provide a structured work environment with full-time employment security, and we encourage our staff to contribute ideas that improve our operations and customer service delivery.
About us
AustraCold is a leading provider of cold storage, warehousing and distribution services based in Tottenham, Victoria. We specialise in temperature-controlled logistics solutions, serving a diverse range of industries requiring reliable cold chain management. With a commitment to operational excellence and customer satisfaction, AustraCold has established itself as a trusted partner for businesses that depend on secure, compliant cold storage facilities. Our team is dedicated to maintaining the highest standards of service and professionalism in everything we do.
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📌 Cold Storage Admin & Customer Service Support (Melbourne)
🏢 AustraCold
📍 Melbourne