Pacific Blue Australia is seeking a Customer Service Operations Process Lead to guide performance across internal and outsourced teams. You will own KPI setting, cost management and continuous improvement initiatives within Retail operations.
The role is a 12-month fixed-term hybrid position based in Melbourne or Geelong, reporting to the Senior Customer Service Operations Manager. You will collaborate with stakeholders to drive compliant, high-quality service delivery.
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📌 Customer Service Operations Lead — Process & Performance (Melbourne)
🏢 Pacific Blue Australia
📍 Melbourne
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