Titan Shutters is a Melbourne-based business specialising in high-quality roller shutters for residential and commercial customers. We're known for our strong customer focus and quality products. As the business continues to grow, we're looking for a reliable and proactive Receptionist / Project Administrator to keep our office running smoothly, provide exceptional front-end customer support and play a key part in our Projects Team.
This role is office-based and works alongside our wider team (not at a reception desk). While there are minimal face-to-face visitors, you'll play a key role in managing phone and email communications, as well as providing a wide range of administrative support.
This role has two key responsibilities beyond the front office: you'll oversee our service and warranty jobs from enquiry through to completion, and you'll work closely with our Projects Team, providing day-to-day administrative support, acting as backup during busy periods and covering key tasks when team members are away. It's a great way to learn the full project lifecycle of a growing business, with the opportunity to move into a more project-focused role over time.
What the role involves
Reception and office administration
Answering and directing incoming phone calls and email enquiries in a professional and friendly manner
Acting as the first point of contact for customers, suppliers and trades
Data entry, general system updates and maintaining accurate customer records
Assisting with general office administration such as ordering stationery and office supplies, and liaising with service providers to keep the office running smoothly
Handling light social media administration, including monitoring comments and responding to direct messages as required
Supporting management with ad hoc administrative tasks as required




Project administration
Managing service and warranty jobs from start to finish; logging requests, gathering photos and details from customers, scheduling technicians, keeping customers updated and closing jobs out in the CRM
Supporting the Projects Team with order review, customer communication and management of payments to ensure smooth project delivery
Providing backup to the Projects Team during busy periods and covering key tasks when team members are unavailable
Working hours: Monday to Friday 8:00am - 5pm
What we're looking for
Friendly, professional and confident communication via phone and email
Highly organised, with solid attention to detail
A practical problem-solver with a positive, "can-do" and helpful attitude
Comfortable managing routine tasks as well as following jobs through to completion
Calm and patient when dealing with customers
Keen to learn our products well enough to understand and troubleshoot basic customer issues
Confident using computers and office software; CRM experience is an advantage but not essential
Experience in a home improvements or trade industry is desirable
A team player who enjoys supporting others and contributing to a well-run office
Why you'll love working with us
A stable, full-time role with a growing Melbourne-based business
Supportive and collaborative team environment
On-the-job training and guidance, including systems and processes
The chance to develop your skills in customer service, scheduling and project delivery, with a pathway into a project-focused role
A modern office setting in our new Ravenhall location, with long-term opportunities for the right person
If you're organised and reliable, and you enjoy being the go-to person who helps keep things running behind the scenes, we'd love to hear from you.
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📌 Receptionist / Project Administrator (Melbourne)
🏢 Titan Shutters
📍 Melbourne