This gig is all about delivering breathtaking customer service and ensuring extraordinary member satisfaction in all café interactions.A day in the lifeWelcome members and help them find whatever they need or whatever they're looking for.Provide heartfelt service and create personal experiences in line with our customer experience strategy and brand standards.Prepare and serve food and beverages in line with the menu offering.Ensure quality levels are maintained on all food and beverage items being served.Ensure all interactions are warm, queries are answered and feedback and complaints handled effectively.Ensure the café area is sparkling by cleaning all areas, washing dishes, changing bins, mopping the floor and wiping surfaces so they're flawless.Advocate safety and ensure an overall safe environment for members and team members (with specific focus on food and beverage regulatory compliance).
Find ways to give that little bit extra... especially when it's unexpected.To land this gig... and your ongoing mindsetYou have 2+ years of relevant customer service or hospitality experience, a neat freak reputation and flexibility to work a non-traditional schedule.You have aligned experience.
You love to create a glistening clean environment and meaningful moments for people.
You know what it's like to work with a high profile brand and the value of a well‐oiled machine.You are people-focused.
You're warm, honest and genuine.
You get a kick out of creating unexpected experiences which make people go wow!
Going over and above to deliver impeccable customer service makes you feel warm and fuzzy inside.You are self‐assured.
You listen intently.
You speak eloquently.




You can explain just about anything to anyone and you're comfortable communicating at all levels.
You're authentic when you express yourself.
People trust you.You are driven.
You're perceptive, you ask questions and you strive to understand.
You enjoy solving problems.
You don't get flustered easily.
You're comfortable managing your time and can be counted on to skilfully handle feedback and complaints.You have a can-do approach.
You think on your feet.
You're cool with ambiguity and you roll with the punches when things change.
You keep things on track like clockwork.
Whatever a member needs, whatever a member is looking for, you help them find it.What success looks likeAnd the additional key result areas for you...Be Yourself – be who you really areGo Together – work together as one teamWork Hard – jump in and get your hands dirtyDream Big – reach for the skyEmployee Experience – connect with teammates... in a way that maximises our employee NPSMember Experience – champion the member experience to maximise love levelsFinancial Performance – control consumablesWhat we offer youOne of the world's most recognised and exciting brandsA culture that's all about making exercise irresistibleA free membership for you (and your buddy) to workout at our clubsDiscounted personal trainingSpecial deals with our retail and service partnersWork/life balance with flexible optionsPaid parental leave to spend time with your new little humanRegular personal and skilled and developmentConfidential 24-hour support via our employee assistance programFun.
It's part of our success.
We prefer smiles to graphs.
We like to be human rather than corporate.
#J-*****-Ljbffr

📌 Cafe Assistant / Pitt Street (Sydney)
🏢 Virgin Active
📍 Sydney