Founded in ****, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators.
With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.Join Queensland's Leading Towing & Recovery TeamAre you passionate about helping people and delivering exceptional customer service?
Do you thrive in a fast-paced workplace where no two days are the same?
At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour.
As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care.
This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.What You'll Be DoingDeliver outstanding customer service across a high-volume inbound call environmentRespond to customer enquiries promptly and professionallyAssist customers by providing information and connecting them with the right teamsWork closely with our Dispatch team via phone, radio, and email communicationsLiaise with Queensland Police, TMR, insurers,



roadside assistance providers, and other stakeholdersSupport day-to-day administrative functions within the officeHelp create a positive customer experience during what can often be a stressful situationWhat We're Looking ForYou'll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.Previous experience in a customer service role, with call centre experience highly regardedExcellent verbal and written communication skillsStrong computer and administrative capabilitiesGreat problem-solving skills and attention to detailThe ability to multitask and work effectively in a fast-paced environmentStrong time management and organisational skillsA positive attitude and willingness to learnAvailability to work a rotating roster, including occasional weekendsWhy Join Clayton's?
At Clayton's, our people are the heart of our success.
We've been supporting Queensland communities since **** and continue to grow because of the dedication of our incredible team.What We OfferAbove-award wagesDay and night shifts availableComprehensive onboarding and ongoing trainingSupportive and close-knit team cultureGenuine career growth and development opportunitiesEmployee Assistance Program (EAP)Stability with one of Queensland's largest and most respected towing companies
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📌 Customer Service Representative (Queensland)
🏢 Clayton's Towing Service
📍 Queensland