Are you a tech-savvy organiser who loves systems, processes and keeping things running smoothly?
Join our Gold Award-winning Whitsunday tourism team and help support unforgettable experiences across the Whitsundays.Applicants must have permanent Australian working rights.
NO - WHVAbout UsIconic Whitsunday Adventures is an award-winning, family-owned tourism business operating from Coral Sea Marina in Airlie Beach.We deliver unforgettable Whitsunday experiences through:Viper Outer Reef AdventuresLady Enid Sailing ExperiencesSundowner CruisesCoastal Explorer Bus ToursPrivate ChartersCruise Ship Shore ExcursionsOur achievements include:Gold Winner, Queensland Tourism Awards – Tour & Transport OperatorSilver Winner, Queensland Tourism Awards – Adventure TourismHighly Commended, Australian Tourism AwardsBest of Queensland ExperienceGreat Barrier Reef High Standard OperatorWe're a passionate, tight-knit team who genuinely love what we do and we want you to love it too.About the RoleThis isn't your average administration role.We're looking for someone who genuinely loves systems, technology and keeping things organised behind the scenes.
You'll work across reservations, booking platforms, online travel agent (OTA) channels, guest communications, rostering, business systems and day-to-day administration.If you enjoy learning new platforms, improving processes and being the person who keeps everything running smoothly, this role was made for you.Based in our Iconic Shop in Airlie Beach, the role also includes welcoming walk-in guests and helping them find the perfect Whitsunday adventure.No two days are the same,



and that's exactly what makes it so rewarding.This is a flexible casual position offering up to 30+ hours per week across four or more days.
For the right person, there is an opportunity to progress to permanent part-time as the business grows.What You'll Be DoingManaging reservations across group tours, private charters and cruise ship bookingsKeeping listings accurate and current across Rezdy, GetYourGuide, Viator, ATDW and other distribution channelsUpdating product information, pricing, availability and promotional offers across booking platformsWelcoming walk-in guests, assisting with enquiries and processing bookings and salesCommunicating with guests regarding bookings, amendments, weather updates and operational changesAssisting with staff rostering, leave administration and roster maintenance through RosterElfMaintaining accurate databases, records and operational documentationSupporting the creation and maintenance of Standard Operating Procedures (SOPs)Assisting with website updates, product content and digital business systemsSupporting Microsoft 365 administration, file management and workflow improvementsMonitoring and maintaining business systems to ensure accuracy and efficiencyIdentifying opportunities to improve processes,



systems and day-to-day operationsWhat We're Looking ForTech-savvy and genuinely comfortable learning new systems and digital platformsExperience with Rezdy, GetYourGuide, Viator, ATDW or similar platforms is highly regardedHighly organised and detail-orientedStrong written and verbal communication skillsA warm, confident communicator who enjoys helping guestsExcellent customer service skillsProactive and self-motivated, with a strong sense of ownershipAble to manage multiple priorities and work independentlyStrong problem-solving skills and attention to detailPositive, reliable and committed to continuous learningTourism, hospitality, administration or reservations experience is desirable, but we're ultimately looking for someone who is organised, capable, tech-savvy and eager to learn.This Role Would Suit Someone WhoLoves systems, organisation and process improvementEnjoys learning current technology and online platformsIs equally comfortable behind a computer and interacting with guestsTakes pride in accuracy and attention to detailEnjoys variety and being part of a small, supportive teamWants to make a genuine contribution to a growing tourism businessIs looking for a long-term opportunity with room to growWhat's In It For YouFlexible casual hours up to 30+ hours per weekOpportunity to progress to permanent part-timeReal potential to grow with the businessStaff famil opportunities so you can experience our tours firsthand and confidently recommend them to guestsUniform providedA supportive, fun and family-run team environmentThe chance to be part of a Gold Award-winning tourism businessA varied role where your ideas and contribution genuinely matter
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📌 Systems & Administration Coordinator (Queensland)
🏢 J & N Graham
📍 Queensland