About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity
Due to continued growth, our
Revesby Branch
is seeking a motivated and customer-focused professional to join our team as a
Customer Support Representative.
In this role, you'll build strong customer relationships, provide proactive support, and help maximise equipment performance while identifying opportunities to grow parts and service sales across your territory.
Key Responsibilities
In this role, you will be responsible for:
Building and maintaining strong, long-term customer relationships
Managing an assigned customer portfolio and call cycle across your territory
Identifying opportunities to increase parts and service sales
Conducting machine inspections and providing customers with equipment health recommendations
Preparing and following up parts and service quotations
Promoting service agreements, preventative maintenance and aftermarket support solutions
Supporting customers through equipment deliveries and ongoing aftersales care
Working collaboratively with internal stakeholders to ensure outstanding customer service
Maintaining accurate customer records and opportunities within CRM systems
About You
To be successful in this role, you will bring:
Previous experience in customer service, sales, account management or product support
A mechanical aptitude and an interest in construction/earthmoving machinery
Excellent communication and relationship-building skills




The ability to work autonomously while managing a structured territory and customer base
Strong problem-solving and organisational skills
A commitment to delivering exceptional customer outcomes
A current driver's licence and willingness to travel throughout the assigned territory
Hitachi Benefits – What's on Offer
Rewarding Salary Package:
Base salary + Super + Commission + Company car
Exclusive Employee Perks:
Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
Career:
Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
Supportive & Inclusive Culture:
Work with approachable leaders who value your ideas, encourage innovation, and support your success
Health & Wellbeing:
Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
Refer & Be Rewarded:
Earn cash rewards through our Employee Referral Program when you successfully refer a friend
Family-First Perks:
Paid parental leave policy to support you and your family during life's important moments
Learning & Development:
OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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📌 Customer Support Representative (Sydney)
🏢 Hitachi Construction Machinery
📍 Sydney