Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryService Stream's Utilities division are currently seeking a Works Coordinator to join our growing team in Advanced Metering.About the RoleThe purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day.
Ensuring compliance with client, retailer, and AEMO requirements.
The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.Nature of position: Casual / Part-timeLocation: Melbourne VICReporting Line: Scheduling & Performance ManagerKey ResponsibilitiesCoordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time framesFacilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systemsAvailable on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systemsConduct outbound scripted calls with customers to obtain explicit informed consent,



and coordinate calls with building managers to arrange technician accessIdentify and consolidate data from the client in order to plan and allocate work ordersMaintain field resource leave requests to ensure adequate resourcingWorking efficiently with Service Stream and client systems and databasesEnsure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customerUndertake and complete any other duties as requested by the Scheduling & Performance ManagerStrong focus on problem solving, compliance and servicing the client's expectationsSkills and ExperienceMinimum 12 months in a Customer Service, Scheduling or Technical Support role is essentialCompetencies in MS Office suite: Word, Excel, Outlook is essentialBasic technical knowledge of Electrical Metering work is an advantageExcellent organisational and administration skillsHigh level attention to detailDepartmentField ServicesHow to ApplyIf this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
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📌 Works Coordinator (Melbourne)
🏢 Connect Sydney
📍 Melbourne