Western District Health Service – Hamilton VICEmergency Department | Western District Health ServiceHamilton, Victoria$***** per hour + weekend penalties (where applicable) + Superannuation + Salary Packaging BenefitsOngoing roster includes every Friday (10:00 am - 5:30 pm) and every second weekend (10:00 am - 5:30 pm)Opportunity to pick up additional shifts as availableJoin a rapid-paced team supporting the delivery of high-quality emergency careBe the welcoming face of our Emergency DepartmentWestern District Health Service is seeking a highly organised and customer-focused Ward Clerk to join our Emergency Department team.This rewarding role places you at the heart of the Emergency Department, where you'll be the first point of contact for patients, families and visitors.
Working closely with nursing, medical and administrative staff, you'll play an key role in ensuring the smooth day-to-day operation of one of the busiest areas of the hospital.We are looking for someone who enjoys variety, thrives in a busy environment and takes pride in providing outstanding customer service during what can often be a stressful time for patients and families.What You'll Be DoingCustomer Service & ReceptionWelcome patients and families, respond to enquiries and provide a positive and professional experience within the Emergency Department.Register patients, update demographic information and process admissions, discharges and transfers accurately and efficiently.Information ManagementMaintain accurate patient records and enter information into TrakCare,



EMR and other hospital systems in accordance with departmental procedures.Coordination & SupportAssist with appointment bookings, medical record management, correspondence and administrative processes that support patient flow and departmental operations.Team SupportProvide administrative support to the Emergency Department team, including supporting rostering, procurement activities and general departmental administration.What You BringStrong communication and interpersonal abilitiesExcellent organisational skills and attention to detailExperience in administration, reception or customer service rolesSound computer skills, including Microsoft Office applicationsAbility to learn and use clinical information systemsAbility to remain calm and professional in a fast-paced environmentStrong teamwork and relationship-building skillsCurrent Police Check (or willingness to obtain)Working With Children Check (or willingness to obtain)Rights to work in AustraliaWhy Join Western District Health Service?
About UsAt Western District Health Service, we pride ourselves on strong teamwork and a shared commitment to providing person-centred, high-quality healthcare to communities across the Southern Grampians and Glenelg regions.Guided by our values of Integrity, Innovation, Collaboration, Accountability,



Respect and Empathy, we are committed to creating a workplace where people feel supported, valued and connected.Discover Life in HamiltonHamilton offers an exceptional regional lifestyle with affordable living, excellent schools, modern facilities and easy access to the Grampians National Park and Victoria's stunning southwest coastline.To learn more about WDHS, visit: v2/about-us/To explore the region, visit: v2/home/careers/community-information/What We OfferConsistent roster including every Friday and every second weekendOpportunity to pick up additional shifts as availableSalary packaging benefitsGenerous leave entitlementsOngoing training and development opportunitiesSupportive and collaborative team environmentMeaningful work within a respected rural health serviceInterested?
For more information, view the Position Description: LinkWestern District Health Service is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.If you require support or adjustments during the recruitment process, please contact our People & Capability team on ****** applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.
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📌 Ward Clerk Emergency Department (Hamilton)
🏢 Western District Health Service
📍 Hamilton