Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations.
We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68.
And we're not stopping there.
We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.
As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.
What you'll do:
Provide escalation support and act as a key technical escalation point for the Service Desk
Take a lead role in investigating major incidents ensuring timely communication and escalation where needed
Triage tickets and elevate to specialised teams when necessary
Monitor and action alerts from monitoring and management systems
Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
Communicate effectively with end users, providing clear updates and managing expectations




Create documentation and updating internal knowledge base.
Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
What you'll bring:
Strong knowledge of Windows *****, macOS, and Microsoft 365 applications
Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint
Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting
Solid knowledge of Active Directory and Entra ID (Azure AD) user and group management
Understanding of various hypervisors (Vsphere / Vmware / HyperV)
Strong customer service orientation and ability to work well under pressure
Excellent problem-solving skills and efficiency
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Understanding of ITIL principles and incident management processes
Desirable:
Prior experience with ConnectWise
Prior experience with PowerShell scripting
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📌 Service Desk Engineer - Transitions (Sydney)
🏢 Centorrino-Technologies-1
📍 Sydney