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Support customers across the industries that keep Port Hedland moving.
Permanent Full-Time | Port Hedland, WA | Monday to Friday 7am to 3pm
As a Customer Service Coordinator at Coates Port Hedland, you'll be the first point of contact for customers and play a key role in supporting some of the region's mining, industrial, construction and infrastructure projects.
This is a varied role where no two days are the same.
You'll manage customer enquiries across phone, email and face-to-face interactions while helping coordinate equipment solutions and supporting day-to-day branch operations.
Working alongside a close-knit team, you'll enjoy a hands-on environment where everyone pitches in to get the job done.
You'll thrive in this role if you enjoy being busy, can confidently manage phone calls, emails and walk-in customers and bring a positive, can-do attitude to everything you do.
What you'll be responsible for
Deliver exceptional customer service via phone, email and face-to-face interactions
Manage customer enquiries and support requests through a shared inbox
Process hire documentation, quotations and customer requests
Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
Build strong relationships with customers across a range of industries
Work closely with the branch team to deliver practical equipment solutions
Support the day-to-day running of a busy branch




Pitch in wherever needed to help customers and support the team
What you'll bring
Experience in customer service, administration, coordination or internal sales
Strong communication skills and confidence dealing with customers both in person and over the phone
The ability to manage competing priorities in a busy workplace
A proactive mindset and the ability to determine what needs immediate attention and what can wait
Strong organisational skills and attention to detail
Confidence using systems such as Outlook, Teams, Word and Excel
A positive attitude and willingness to help wherever needed
Forklift licence is a bonus, but not essential.
We'll support the right person to obtain one.
Join a proud Australian business with more than 150 years of experience
Access career development opportunities and internal progression pathways
Work within a supportive and collaborative team environment
Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
Access 12 weeks paid parental leave in addition to government entitlements
Take part in volunteering opportunities through the Coates Foundation
Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future
We welcome applications from people of all backgrounds, experiences and perspectives.
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📌 Customer Service Coordinator (Port Hedland)
🏢 Coates Hire Operations Pty
📍 Port Hedland