Closing Date:
19/10/2026
face2face reference:
******
Location:
VIC and NSW
About the Role
As an APS6 Service Designer, you will use research, co-design and design-thinking methods to improve participant and staff experiences within a Federal Government agency.
Working with internal and external stakeholders, you will map existing services, identify opportunities and design and test future service experiences. This labour hire role offers considerable autonomy and may involve coordinating team priorities and workflows.
Key Responsibilities
Research and analyse insights to understand participant and staff needs.
Co-create current-state service maps documenting experiences and business processes.
Co-design process improvements and facilitate workshops with stakeholders and service users.
Advocate for participant perspectives throughout design and decision-making.




Oversee end-to-end service experiences aligned with the Digital Service Standard.
Evaluate proposed solutions at conceptual and practical levels to support consistent experiences across touchpoints.
Skills & Experience
Experience applying service design, human-centred design and co-design methods.
Ability to translate research findings into actionable insights and service improvements.
Skills in mapping user experiences, service journeys and business processes.
Confident workshop facilitation and stakeholder engagement skills.
Sound judgement when interpreting policy, navigating complexity and managing sensitive issues.
Robust communication, planning and organisational skills, with the ability to manage competing priorities.
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📌 Aps 6 Service Designer (Melbourne)
🏢 face2face Recruitment
📍 Melbourne