Employee Benefits
Annual salary of $68k + super
FREE Corporate Gold Hospital Insurance (for you and your family)
3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
2 volunteering days per year
18 weeks paid parental leave
Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
Centrally located CBD office with discounted onsite barista
Hybrid working arrangements available
This position is based in Perth on a permanent full-time basis.
About the Role
As a Claims Processor, you'll play an important role in delivering timely, accurate and member-focused claims outcomes that make a difference when it matters most.
Working within our Member Operations team, you'll assess and process health insurance claims, support members and providers with enquiries, and contribute to a positive customer experience through productive, empathetic service.
You'll also have opportunities to develop your technical capability, contribute improvement ideas and be part of HBF's ongoing transformation journey.
Responsibilities
Assess and process health insurance claims accurately and efficiently in line with policies, procedures and service standards.
Respond to member and provider enquiries, resolving issues at the earliest opportunity where possible.
Manage workload priorities to achieve productivity, quality and service level targets.
Apply approved procedures, delegations, privacy requirements and risk controls in day-to-day activities.
Participate in team routines, coaching, cross-skilling and continuous improvement initiatives.




Identify opportunities to improve processes and reduce manual effort while maintaining quality outcomes.
About You
You're someone who enjoys working in a fast-paced environment where accuracy, customer service and problem-solving go hand in hand.
You take pride in delivering high-quality work, have a keen eye for detail and enjoy helping people.
With a collaborative mindset and a willingness to learn, you're ready to contribute to a team that values continuous improvement and putting members first.
Ideal Qualifications
Previous experience in claims processing, medical or ancillary administration/reception, customer service or a similar operational environment.
Strong attention to detail with the ability to interpret and apply policies, procedures and guidelines accurately.
Excellent communication skills and the ability to provide empathetic support to customers and stakeholders.
Proven ability to manage priorities, work efficiently and maintain high levels of accuracy.
Sound judgement with the ability to identify risks, solve problems and escalation complex matters appropriately.
A collaborative approach, continuous improvement mindset and commitment to learning and professional development.
Inclusion and Accessibility
At HBF, we believe in the potential of every individual.




We're committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender‐diverse applicants.
We want you to Be You, Be Bold, and feel supported every step of the way.
If you require any adjustments or alternative formats during the recruitment process, please contact us at ******.
Company Culture
To learn more about our commitments visit: Community Initiatives | HBF Health Insurance Careers at HBF Bold people belong at HBF We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter.
Join us and be part of creating a healthier tomorrow.
Roles across professions Behind every member moment is a team making it happen.
From frontline support to data and digital, clinical expertise to corporate leadership.
Whatever your talents, there's a place here for you to contribute and grow.
Where you'll work
HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville.
Many roles operate in a hybrid model, combining in‐office collaboration with flexible work arrangements.
For most applications you will find out within 2 weeks if you have been invited to interview, with our process including reference, qualification and police checks as well as psychometric assessments for selected roles.
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📌 Claims Processor (Western Australia)
🏢 HBF
📍 Western Australia