Strategic Resource Scheduler - Customer Service Operations (Sydney)

Strategic Resource Scheduler - Customer Service Operations (Sydney)

17 Oct
|
AFCA
|
Sydney

17 Oct

AFCA

Sydney

AFCA in Sydney is seeking a Resource Coordinator to plan six‐week rosters and align staff with customer demand across calls and web chats.
You will monitor queues, analyze data, forecast workload, and publish routine performance reports to support the Customer Service Leadership team in setting priorities and improving service levels.
This hybrid role offers adaptable working and a supportive culture at AFCA.
#J-*****-Ljbffr

📌 Strategic Resource Scheduler - Customer Service Operations (Sydney)
🏢 AFCA
📍 Sydney

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