About the Role
This role is a core part of On's Direct-to-Consumer (DTC) Store Retail team, supporting the launch and ongoing operations of the store.
The role delivers exceptional customer service in a fast-paced environment while maintaining a positive work setting for the team.
It embodies On's core values and passion for movement in all customer and team interactions.
Key Responsibilities
Lead and communicate through On's values and brand philosophy in team and customer interactions.
Follow foundational cash handling expectations and standardised operating procedures, including responsibility for all cash transactions and opening and closing of tills and point-of-sale systems.
Open and close the store, ensuring loss and prevention standards are followed.
Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, athlete stories).
Coach the team to ensure an excellent standard of technical product knowledge.
Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with the company culture of radical candour.
Maintain the visual standards in the store to deliver a premium experience and optimise sell-through strategy.
Lead and maintain exceptional stock room strategy and inventory management standards.




Create an inclusive workplace culture by treating all employees and customers with respect.
Oversee a designated store area (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.
Required Experience & Qualifications
2+ years of experience within a consumer-facing or retail work environment.
Strong communication, hospitality, and interpersonal skills.
Ability to take initiative, learn quickly, and work both independently and as part of a team.
Eye for maintaining outstanding store condition and visual merchandising standards.
Entrepreneurial spirit who expects the unexpected.
Physical demands include constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours; may occasionally involve stooping, kneeling, and crouching.
Preferred Skills
Experience in a supervisory role.
Experience in leading community events and activations.
Background in the Running, Fashion or Sports Industry.
Experience with Microsoft Dynamics and/or other ERP (Enterprise Resource Planning system).
Perks & Perks
Access to personal self-care for both physical and mental well-being.
Tools and environment to develop holistically, including opportunities to stay active, learn, explore and innovate.
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📌 Lead Store Advisor, On Store Bondi Junction (Sydney)
🏢 Global Sports Jobs
📍 Sydney