Description Join a quick-paced, essential services team providing critical support to the community.
We are looking for resilient, passionate, and dedicated Customer Service Consultants to join operations team in Melbourne.
In this role, you will handle emergency and general inquiries for a major utility provider, serving as a critical lifeline for electricity-related inquiries, fault reporting, and life-support emergencies.
This is a pure service role with no sales and no billing tasks—your sole focus is providing impactful, essential support when it matters most.
Key Details Work Type: Permanent Full-time, 38 hours per week Commencement Date: Monday, 26th October **** Work Location: 485 La Trobe St, Melbourne (100% Onsite role) Roster Balance: Standard 8:00 AM – 5:00 PM, Monday to Friday.
(Note: 24/7 availability may be required during emergency fault events)
Training Period: 2 Weeks Comprehensive Paid Training (Monday to Friday, 9:00 AM - 5:00 PM) Australian Based Role Key Responsibilities: First Response Support: Act as the first point of contact for incoming electricity distribution and infrastructure inquiries, maintaining high empathy and clear responsiveness.
Emergency Dispatch Processing:



Efficiently log and coordinate critical Priority 1 hazards, such as live or sparking electrical lines, vehicle collisions with infrastructure, and localized blackouts.
Protect Vulnerable Customers: Execute urgent, scripted process workflows to support life-support customers whose specialized medical equipment relies on grid stability.
Account Solutions Logistics: Process general field inquiries regarding property handovers, relocations, and establishing brand-new grid connections.
Multi-Screen Documentation: Navigate multi-monitor tracking interfaces and internal customer databases in real time to accurately log asset faults live.
Maintain precise documentation and logs within internal databases while navigating multi-screen systems in real time What You'll Bring Strong Computer Literacy: This is a strict, non-negotiable requirement.
You must be comfortable multitasking across several systems, software platforms, and monitors simultaneously.
High Emotional Intelligence (EQ): The ability to stay calm, alert, and deeply empathetic when handling critical, high-stakes emergency conversations.
Resilience

📌 Customer Service Consultant (Melbourne)
🏢 Probe CX
📍 Melbourne