Description

The Project Director – Customer Delivery is responsible for the end-to-end execution of customer contracts , from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards , while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver integrated critical infrastructure solutions , including power, thermal, and IT systems.

Key Responsibilities

End-to-End Project Ownership

- Own full lifecycle delivery from order booking to customer handover
- Ensure alignment with contractual scope, commercial terms, and technical requirements
- Act as the single point of accountability for project performance

Customer & Stakeholder Management

- Serve as the primary executive interface with the customer
- Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
- Manage expectations, communications, and escalations
- Lead governance forums (steering committees, project reviews)

Commercial & Financial Management

- Own project P&L;, including revenue, margin, and cash flow
- Drive cost control, forecasting accuracy, and risk mitigation
- Manage variations, claims, and change orders
- Ensure billing milestones and cash collection targets are achieved

Project Execution & Delivery Excellence

- Lead integrated project planning across engineering, procurement, construction, and commissioning




- Ensure adherence to schedule, quality, and safety standards
- Drive execution using Lean, Agile, and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

Risk & Compliance Management

- Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
- Ensure compliance with contractual obligations, local regulations, and Vertiv standards
- Lead issue resolution and recovery planning where required

Cross-Functional Leadership

- Lead and coordinate global, regional, and local teams
- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS

- Foster a high-performance, accountable delivery culture

Supply Chain & Manufacturing Integration

- Ensure alignment with manufacturing schedules and supply chain constraints
- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams

Installation, Commissioning & Handover

- Oversee site execution, installation, and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation, and customer handover




- Ensure smooth transition to service and lifecycle support teams

Key Performance Indicators (KPIs)

- On-time project delivery
- Gross margin achievement / improvement
- Forecast accuracy
- Customer satisfaction (e.g., NPS)
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates)

Qualifications & Experience

- Bachelor’s degree in Engineering, Project Management, or related field
- 12–15+ years of experience in data center, critical infrastructure, or EPC project delivery
- Proven track record managing large-scale, complex projects ($10M–$100M+)
- Robust commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred

Skills & Competencies

- Executive-level stakeholder management
- Strong commercial and financial acumen
- Deep understanding of mission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in fast-paced, high-pressure environments

Travel Requirements

- Willingness to travel (30–50%) depending on project location

Why This Role is Critical to Vertiv

This role directly impacts customer satisfaction, revenue realization, and profitability by ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth of hyperscale and AI-driven data center infrastructure globally .

📌 Project Director (Sydney)
🏢 Vertiv Group
📍 Sydney