Remote: Hybrid

Location: Remote (Must accommodate US East Coast working hours)About UsPartnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs, tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.Euler is the AI-native PRM for modern partnership teams, built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. We are not iterating on legacy PRM software. We are redefining what the category even is, and the market is taking notice.We grew 600% YoY in 2025 and serve industry leaders, consistently winning against legacy solutions in competitive deals. We move fast, build intentionally, and lead the market on innovation and AI. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.Role OverviewAs an Onboarding Engineer at Euler, you will own the technical execution and coordination of customer onboarding. This is a hybrid role that combines technical depth with project orchestration – you'll ensure every customer launches successfully by managing integrations, coordinating cross-functional handoffs, and troubleshooting technical blockers alongside our Onboarding Manager and Customer Success team.You report to Engineering but work as an equal partner with the Onboarding Manager on the customer journey. You're the technical backbone that makes onboarding smooth, predictable, and scalable. This role is critical to retention – customers who onboard well stay longer and expand faster.Key ResponsibilitiesOwn the technical setup phase of onboarding – API integrations, data mapping, CRM configuration,



authentication and security setupWork alongside the Onboarding Manager to coordinate the complete onboarding lifecycle – from kickoff through go-live and handoff to CSMTroubleshoot technical issues that arise during onboarding – integration failures, data sync problems, configuration challengesBuild and maintain onboarding runbooks, integration guides, and technical documentation that scale with the teamCollaborate with Engineering to elevate product issues, report bugs with clear reproduction steps, and advocate for features needed to improve onboarding successPartner with the Customer Success team to ensure smooth handoff from onboarding to ongoing supportDefine and track onboarding success metrics – time to first value, technical blockers, integration completion rateProactively identify and communicate onboarding risks early, proposing solutions to keep timelines on trackSupport the Onboarding Manager on customer communication around technical topics and timelinesAs the team scales, help design and mentor additional onboarding engineersWhat We're Looking For3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineeringStrong hands-on technical skills – comfortable with APIs, data integrations, and troubleshooting technical problemsClear written and verbal communication – you can explain technical concepts to non-technical customers and process plans to leadership.



This is key to the role.Experience managing customer implementations or onboarding – understanding the full lifecycle from kick-off to go-liveExcellent project management and organizational skills – ability to juggle multiple customer onboardings and track details obsessivelyExperience with CRM integrations (Salesforce, HubSpot) or similar enterprise tools is a plusConsultative mindset – you ask thoughtful questions to understand customer needs and propose solutions proactivelyHigh attention to quality – you catch issues before they impact customers and prevent them from happening againAbility to work cross-functionally and build strong relationships across Sales, CS, and Engineering teamsBachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience demonstrating technical depthWhat Will Not Work HereViewing onboarding as purely customer service rather than technical executionLetting technical issues slide or assuming "we'll fix it in support"Siloed thinking – this role requires constant coordination across teamsInconsistent quality – one customer's onboarding can't be excellent and another's mediocreNice to HaveExperience with Bubble.io, n8n, or other low-code/no-code platformsBackground in partnership or ecosystem toolsExperience writing technical documentation or knowledge basesFamiliarity with AWS Lambda or similar serverless architecturesWhy Join UsImpact: Directly shape the first experience every customer has with Euler – this drives retention and expansionGrowth: Hybrid role that grows into leadership – technical depth plus operational ownershipEquity: Stock options in a profitable, high-growth SaaS companyCompensation: Competitive salary and benefitsPartnership: Work closely with a strong Onboarding Manager and CS teamWe'd love to meet you.

📌 Onboarding Engineer (Gold Coast)
🏢 EULER
📍 Gold Coast