Crowne Plaza Hotels & Resorts – Burwood NSWCrowne Plaza Sydney Burwood | IHG Hotels & ResortsReady to take the next step in your hospitality career?Crowne Plaza Sydney Burwood is seeking a motivated and guest-focused Duty Manager to join our team on a full-time basis.This is an excellent opportunity for a Team Leader or Supervisor looking to step into hotel management and develop their leadership skills with a globally recognised hospitality brand.Key ResponsibilitiesOversee daily hotel operations and ensure exceptional guest experiences.Manage guest enquiries, complaints and service recovery.Coordinate with Front Office, Housekeeping, Food & Beverage and other departments.Lead, support and coach team members to deliver outstanding service.Monitor hotel standards,
safety procedures and operational performance.Support IHG One Rewards recognition and guest satisfaction initiatives.About YouPrevious experience in hotel operations or hospitality supervision.Strong leadership, communication and problem-solving skills.A passion for guest service and attention to detail.Ability to work a rotating roster, including weekends and public holidays.Experience with OPERA PMS will be highly regarded.Why Join Us?Join the global IHG Hotels & Resorts family.Access excellent employee benefits and hotel discounts.Enjoy ongoing training and career development.Build a career with clear opportunities for progression.Work in a supportive and collaborative team environment.