Call Centre Manager – Solar & Battery Industry

One Solar Australia | Brisbane, QLD | Office-Based Role

Solar industry experience is essential | Leadership opportunity | Immediate start available

About the Role

One Solar Australia is seeking an experienced and results-driven Call Centre Manager to lead, motivate and develop our solar and battery appointment-setting team.

This is a hands-on leadership role suited to someone who understands the solar industry, thrives in a fast-paced sales environment and knows how to turn leads into high-quality appointments that convert into sales.

You'll take ownership of daily call centre operations, drive team performance and work closely with our sales and management teams to achieve business targets.

This role is based entirely at our Murarrie office. Remote or hybrid work is not available.

Key Responsibilities

- Lead and manage the daily operations of our appointment-setting team.

- Recruit, onboard, train and mentor call centre staff.

- Establish, monitor and improve KPIs, including call volumes, appointment bookings, attendance rates and conversion performance.

- Monitor calls, provide constructive feedback and continuously improve sales scripts and objection-handling techniques.

- Drive appointment quality, ensuring bookings are genuine, qualified and sales-ready.

- Manage lead distribution, follow-up processes and CRM accuracy.

- Identify performance gaps and implement strategies to improve productivity and results.

- Prepare regular performance reports and provide updates to management.

- Collaborate with the sales team to improve lead conversion and customer experience.

- Build a motivated, accountable and high-performing team culture.

What We're Looking For





Essential Requirements:

- Previous experience working in the Australian solar and battery industry – mandatory.

- Demonstrated experience managing a call centre, appointment-setting team or outbound sales team.

- Robust understanding of residential solar and battery products and the customer sales journey.

- Proven ability to coach, motivate and manage staff against measurable KPIs.

- Experience improving appointment quality, conversion rates and team productivity.

- Excellent communication, leadership and problem-solving skills.

- Confidence using CRM systems, diallers and performance reporting tools.

- A proactive, hands-on management style with a strong focus on results.

Working Hours: 35–40 hours per week, with additional weekend shifts available.

Why Join One Solar Australia?

- Take ownership of an established appointment-setting operation.

- Work directly with management and influence business performance.

- Opportunity to recruit, develop and build a high-performing team.

- Join a growing business in Australia's solar and battery industry.

- Supportive team environment with clear goals and expectations.

- Opportunity to implement your ideas and make a measurable impact.

- Excellent commission structure with weekly and monthly bonuses.

How to Apply

If you're an experienced call centre leader with a background in the solar industry and a passion for building successful sales teams, we'd love to hear from you.

Please submit your résumé and a brief cover letter outlining your solar industry experience, the size of the teams you've managed and the results you've achieved.

Please note: Applications without relevant solar industry experience will not be considered.

📌 Call Centre Manager – Solar & Batteries (Brisbane)
🏢 One Solar Australia
📍 Brisbane