About the role

The Manager of Support Services will be responsible for monitoring, coordinating and developing the performance and delivery of services across Gippsland. You will provide high level management support and advice to your team, who are located in each of the sites in Morwell, Wonthaggi and Bairnsdale. You will utilise community connections and partnerships to strengthen participant experience of services and build the participant base. You will work collaboratively within the Leadership team in the strategic planning and implementation of services, projects and future growth, including the recruitment and retention of staff. This position is based in Bairnsdale and Morwell and/or Wonthaggi offices with travel across the region, with a requirement to actively work across Bairnsdale and at least one other location.

This role is negotiable to 0.8 FTE.

Key responsibilities

- Monitor, coordinate and develop the performance and delivery of services across Gippsland

- Provide high level management support and advice to your Support Coordination team

- Utilise community connections and partnerships to strengthen participant experience and build participant base

- Work collaboratively within the Leadership team in strategic planning and implementation of services, projects and future growth

- Lead recruitment and retention of staff

- Ensure working knowledge of NDIS compliance and legislation requirements

About you

- Minimum of a Bachelor degree in a relevant social science, health or human services discipline

- NDIS Worker Screening Check (can be obtained at the end of the selection process)





- Current Working With Children Check (can be obtained at the end of the selection process)

- Current drivers licence

- Knowledge of the NDIS and its practice standards

- Experience in developing and leading teams

Benefits

- Company car and fuel card

- Salary packaging benefits - take home more pre-tax pay

- Portable Long Service Leave Scheme - bring and take your accrued long service leave with you

- Flexible work arrangements

- An engaged, values-driven team

- Ongoing training and development

- Professional practice supervision

- Support of experienced business operations team

- Access to the Employee Assistance Program (EAP)

About us

Interchange Gippsland is a NDIS registered provider who has delivered services to people with disabilities in Gippsland for 40 years. We work to empower people with a disability and build a more inclusive community.

How to apply:

Please apply on our website: www.icg.asn.au > Get Involved > Careers > Manager of Support Services. A copy of the position description for the role can be found at the same location.

Candidates who would like to apply for the role must submit an application form, resume and cover letter demonstrating their skills, knowledge and experience against the job skills requirements as outlined in the position description.

APPLICATIONS CLOSE ON 13 November 2026.

Further information about the role can be obtained by contacting Rebecca Massaro, CEO on 1300 736 ***.

All candidates note that Interchange Gippsland is a ‘Child Secure’ organisation and successful applicants will be required to undergo comprehensive screening.

📌 Manager of Support Services (Bairnsdale)
🏢 Interchange Gippsland
📍 Bairnsdale