Company Description real ICT is an innovative telecommunications carrier focused on delivering end-to-end services directly to customers. The company is committed to providing excellent customer experiences, prioritizing solutions that are exceptional, reliable, and easy to work with. As a growing organization, real ICT values authenticity and practical outcomes, reflected in the motto “real people, real outcomes.” Team members join a culture that emphasizes customer-centric service, clear communication, and continuous improvement. This environment offers opportunities to contribute meaningfully to client success while developing a career in a dynamic and evolving industry.

Role Description The Customer Delivery Specialist is a full-time, in office role based in the Greater Melbourne Area. This position is responsible for coordinating and managing the delivery of telecommunications services to customers, ensuring that installations, activations, and service changes are completed accurately and on schedule. Day-to-day tasks include communicating with customers to confirm requirements, liaising with internal teams and external partners, tracking orders and workflows, and resolving delivery-related issues promptly. The role involves maintaining clear documentation, updating systems and records, and proactively monitoring service status to prevent delays or errors. The Customer Delivery Specialist also contributes to improving delivery processes,



supports continuous enhancement of customer experience, and represents real ICT’s commitment to being exceptional and easy to deal with.

Qualifications

- Experience in customer service, order management, or service delivery within telecommunications, ICT, or a related industry.
- Strong organizational and time management abilities to handle multiple deliveries, deadlines, and priorities.
- Effective verbal and written communication skills, with the ability to explain technical or process information in a clear and customer-friendly manner.
- Problem-solving and troubleshooting skills to identify issues, investigate root causes, and implement practical solutions.
- Comfort with using CRM systems, order management tools, and standard office software (e.g., spreadsheets, email, collaboration platforms).
- Ability to work collaboratively with cross-functional teams and build positive working relationships with customers and colleagues.
- Attention to detail and a focus on accuracy in documentation, data entry, and process compliance.
- Adaptability and willingness to learn in a fast-changing environment, with a customer-centric and outcome-focused mindset.
- Previous experience in a carrier or ICT service provider environment is beneficial.
- Formal education in business, telecommunications, IT, or a related field is an advantage but not required if supported by relevant experience.

📌 Customer Delivery Specialist (Melbourne)
🏢 Real ICT
📍 Melbourne