Business Analyst - Contract

Umbrella Club is seeking a Business Analyst with strong collections experience to support a financial services organisation.

This role suits someone who understands the complexity of collections, from customer journeys and operational processes to the business rules and regulatory requirements that shape them.

The role

- Work with business and technology stakeholders to define and document collections requirements.
- Map current and future-state processes across the collections lifecycle.
- Analyse customer journeys, decision points, exceptions and downstream impacts.
- Translate operational and regulatory requirements into explicit business rules, user stories and acceptance criteria.
- Support solution design, testing and delivery, ensuring requirements reflect the practical nuances of collections.

About you





- Proven Business Analyst experience within financial services collections.
- Strong understanding of the end-to-end collections lifecycle, including arrears, hardship, repayment arrangements and recoveries.
- Experience documenting complex process flows and business rules.
- Understanding of the regulatory and compliance requirements affecting collections.
- Familiarity with CDR in the context of financial services.
- Confident facilitating workshops and working across operations, compliance and technology teams.

Interested?

- Apply with your CV, highlighting your collections experience and the projects you have supported.

📌 Business Analyst (Melbourne)
🏢 Umbrella Club
📍 Melbourne