The opportunity.

This role is central to delivering differentiated, consistent and meaningful experiences for our members—helping position Defence Bank as a trusted partner through every stage of Defence life.

As Program Manager, you’ll lead a portfolio of initiatives designed to improve member engagement, experience and product uptake.

You will:

- Lead cross-functional delivery across Marketing, Product, Operations, Technology and frontline teams
- Drive initiatives that enhance member experience and engagement across key moments
- Coordinate dependencies, sequencing and capacity to optimise outcomes
- Provide clear insights, reporting and recommendations to governance forums and senior stakeholders
- Ensure consistency across channels and prevent fragmented member experiences
- Support the embedding of member experience capability across the organisation

About You.

We’re looking for an experienced Program Manager to lead the delivery of a key initiative focused on enhancing member experience across important life moments.

You will have:

- 5+ years’ experience in program or transformation delivery
- Proven ability to manage complex, cross-functional initiatives and dependencies
- Experience delivering customer or member experience initiatives
- Strong stakeholder engagement and influencing capability




- Ability to translate strategy into customer-focused outcomes

We count on you. And you can count on us.

We have a great range of employee benefits including:

- Savings and discounts across our range of products and services
- Cutting-edge Work-Life fit program including additional paid leave
- A generous annual corporate wardrobe allowance
- Birthday leave
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.

📌 Program Manager - Member Experience (Melbourne)
🏢 Defence Bank
📍 Melbourne