About the Opportunity

The Helpdesk Support Officer uses their high-level interpersonal, written and verbal communications skills to deliver IT operational support and ensure a seamless technology experience for all staff.

Reporting to the Manager, Service Delivery & IT Operations, you will provide day-to-day technical support and assistance, actively troubleshooting issues, mitigating reoccurrences, supporting end users and maintaining system performance. You will act upon service tickets, provide technical set up for new starters and support user access management.

With approximately 180 employees nationally, the organisation has recently undergone a restructure within its technology division, identifying new capabilities to support its future direction – so it’s an exciting time to join!

About you – your impact and contribution

To be successful in the position you should have:

- Minimum of 1-2 years’ relevant experience in a similar role
- Understanding of the Information Technology Infrastructure Library (ITIL), Microsoft SQL Server and SQL
- Experience in supporting Microsoft Operating systems (Windows 11), Office365, Active Directory and other Microsoft applications (Power suite, Dynamics, etc)
- High level interpersonal skills and a strong customer service focus.
- Ability to master a range of systems and processes quickly
- Excellent written and verbal communications, sound organisational skills

Our Organisation and Culture

The Office of the National Rail Safety Regulator (ONRSR) has the responsibility for regulatory oversight of rail safety throughout Australia. As an independent regulatory authority, ONRSR pursues safe railways for Australia by encouraging safe rail operations, enforcing national compliance with the Rail Safety National Law and promoting and improving rail safety across the country.





Be part of a values-led organisation with a strong commitment to its Culture Blueprint - the foundation for our purposeful, diverse and inclusive workplace and a key contributor to how we achieve our vision of Safe Railways for all Australians.

We are passionate about supporting Our People

At ONRSR we work together to deliver exceptional outcomes for Rail Safety for all Australians. Our colleagues have an impact far beyond work, and you’ll be part of a team that is contributing to enhancing safety outcomes.

- You will be part of a $26 billion industry employing over 142,000 people that is at the forefront of innovation, productivity, and world’s best practice.
- We invest in building the capability of our people through customised learning and development programs and by growing your curiosity and experience.
- Employee Assistance Program and Peer Support Network.
- Mentoring for your own development and the opportunity to mentor others.
- Extra 3 days leave with Christmas closedown for all colleagues.
- Salary packaging of car.

We support healthy work life balance, encourage ongoing learning and growth, and offer flexible work options to help our people succeed both professionally and personally. Whether you’re building new skills or deepening your expertise, you’ll find a team environment that’s focused on connection, contribution, and continuous improvement. Further details on the perks of working at ONRSR can be found at https://www.onrsr.com.au/about-onrsr/working-at-onrsr

The application process





Not sure you meet all the requirements? That’s okay — we’re interested in people who may not tick all the boxes. If this sounds like a place you’d thrive, we’d love to hear from you.

To Apply, please submit your resume along with a cover letter outlining why you are interested in the role and how your experience aligns with what we are looking for.

More information can be found in the Position Description which is attached below and can also be found at: https://www.onrsr.com.au/about-onrsr/working-at-onrsr

As part of the recruitment and selection process, shortlisted candidates will be required to undertake a national criminal history check. Please note that the outcome of this check will be considered in context and does not automatically disqualify applicants from progressing.

Enquiries to: Kirsty Cochrane, Manager, Service Delivery & IT Operations 04•• ••• 102

Salary: $89,600.48 - $94,268.63 + 12% super

Applications close: Monday, 2 November at 6:00pm

At ONRSR, we’re committed to building a diverse, inclusive and respectful workplace where everyone feels valued. We welcome applications from people of all backgrounds, including those of diverse gender identities, sexual orientations, cultures, religions, ages, abilities and neurodiversity.

If there’s anything we can do to make the recruitment process more accessible or comfortable for you, please let us know – we’re here to support you.

We also commit to responding to every applicant.

NOTE:

- You must be an Australian citizen, permanent resident or hold a valid work permit or visa, as we are unable to provide sponsorship.
- Applications are sought from direct candidates only. No agencies please.
- Application closing dates are at the discretion of ONRSR and may change without notice.

- Position Description - Helpdesk Support Officer

📌 Helpdesk Support Officer (Adelaide)
🏢 Office Of The National Rail Safety Regulator (Onrsr)
📍 Adelaide