About the role

The Customer Service Advisor – Multilingual (Mandarin, Cantonese, English) is responsible for supporting and growing the WEX Customer Base and Fuel Card businesses across Australia. As a frontline representative, you will deliver exceptional customer experiences through phone, email, and mail while contributing to team KPIs and process improvements.

Key responsibilities

- Respond promptly to customer inquiries via phone and email

- Provide accurate and helpful information to customers

- Resolve customer issues efficiently and effectively

- Maintain a positive and professional demeanor at all times

- Perform accurate data entry for account maintenance, cancellations, and reissues

- Assist merchants with drive offs and transaction related issues

- Provide technical support and process manual vouchers in a timely manner

- Review complaints concerning billing or service rendered and escalate as required





- Actively promote WEX products and forward leads to Team Leader or Manager

- Identify and troubleshoot customer and merchant problems

About you

- Excellent customer service, verbal, and written communication skills

- Resilience under pressure, maintaining positivity in high-volume situations

- Active listening and problem-solving abilities

- Proficiency in relevant CRM and software

- Experience in a call center setting and knowledge of payment processing and financial services

- Fluency in Cantonese, Mandarin, and English

- Problem-solving and analytical skills

- Ability to multitask and prioritize tasks effectively

- Can-do attitude with a growth mindset

- Ability to work autonomously and as part of a team

📌 Customer Service Advisor - Multilingual (Mandarin/Cantonese Proficiency) (Perth)
🏢 WEX Australia
📍 Perth