We are seeking an organised, motivated and customer-focused Automotive Service Coordinator & Administrator to join our team. This is a hands-on coordination and administration role responsible for managing the complete job process, from initial customer enquiries and bookings through to job allocation, completion, invoicing and follow-up. Our workshop provides truck tyre fitting and puncture repairs, passenger vehicle tyres, general mechanical repairs and vehicle servicing. The successful applicant will play a key role in coordinating daily workshop and mobile tyre service operations, ensuring jobs are completed efficiently, customers are kept informed and all administration is handled accurately.
Key responsibilities
- Answer incoming phone calls and respond to customer enquiries
- Schedule passenger vehicle servicing, mechanical repairs, tyre fitting and puncture repairs
- Coordinate truck tyre fitting, puncture repairs and mobile breakdown services
- Prepare customer quotations and follow up on outstanding quotes
- Communicate with customers regarding bookings, job progress,
additional work and completion
- Manage urgent bookings and breakdown enquiries
- Coordinate the daily workflow of mechanics, tyre fitters and mobile service technicians
- Allocate jobs based on technician availability, job requirements and priority
- Create and maintain job cards, bookings and customer records
- Process completed jobs and prepare accurate invoices
About you
- Robust organisational and time-management skills
- Excellent telephone manner and customer service skills
- Ability to coordinate multiple jobs and competing priorities
- Good computer skills and attention to detail
- Confidence communicating with customers, technicians and suppliers
- Ability to work independently and take ownership of daily responsibilities
- Experience in automotive workshops, tyre retail, service advising or job coordination is highly regarded
- Knowledge of vehicle servicing, mechanical repairs and tyres will be an advantage
📌 Automotive Service Coordinator & Administrator (Beresfield)
🏢 O'Neills Tyres And Autocare
📍 Beresfield
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