Reliable IT is seeking an experienced IT Technical Team Leader / Senior Technician to join our growing team in Orange, NSW. This is a full-time position that offers an exciting opportunity to lead and mentor a technical support team whilst maintaining hands-on involvement in resolving complex IT issues.

As a Technical Team Leader, you will play a crucial role in ensuring our clients receive exceptional IT support services, whilst driving efficiency, quality and team development across our help desk and IT support operations.

About the role

You'll take a leading role in the day-to-day coordination of our small team of senior and junior IT technicians.

Your focus will be on ensuring work is allocated appropriately, jobs and tickets are progressing, technicians have the support they need and customers receive timely, high-quality service.

You'll work closely with our directors and technical team to manage priorities, resolve challenges and continuously improve how we operate.

This isn't a purely management position. You'll remain actively involved in technical work, troubleshooting complex issues, managing your own tickets and assisting with escalations.

Your key responsibilities will include:

- Lead, supervise and mentor a small team of IT technicians, providing guidance, training and performance feedback to ensure high-quality service delivery

- Allocating and prioritising support tickets, service requests and technical jobs.

- Monitoring job progress and following up on outstanding work to ensure timely completion.

- Providing technical guidance, mentoring and support to junior and senior technicians.

- Diagnosing and resolving complex technical issues and escalations.

- Managing your own technical workload alongside your leadership responsibilities.

- Ensuring accurate ticket documentation, effective communication and consistent service standards.

- Identifying potential delays, bottlenecks and recurring issues, and taking proactive steps to resolve them.

- Helping improve team processes, productivity and overall service delivery.

- Encouraging a positive, collaborative and accountable team environment.

Depending on your experience, the role may also involve broader staff supervision and performance management responsibilities.

About you





We're looking for someone who combines strong technical knowledge with excellent organisation, communication and problem-solving skills.

You're someone who takes initiative, follows things through and enjoys helping others succeed.

You don't need to have all the answers, but you do need to be confident finding solutions, managing priorities and keeping things moving.

Ideally, you'll bring:

- Solid experience in IT support, preferably within a Managed Service Provider (MSP) environment.

- Strong troubleshooting skills across hardware, software and business IT systems.

- Experience supporting Windows desktop and server environments.

- Sound knowledge of Microsoft 365, networking, firewalls and cloud services.

- Excellent organisational skills and the ability to manage competing priorities.

- Confidence communicating with and supporting technicians of varying experience levels.

- A proactive approach to problem-solving and a strong sense of ownership.

- Excellent customer service and communication skills.

- The ability to work independently while contributing positively to a team.

Even better if you have:

- Previous experience leading or managing an IT support team.

- Advanced technical knowledge of server infrastructure, virtualisation, networking and cybersecurity.

- Experience managing service desk operations, ticket queues and technician workloads.

- Experience with Zendesk or a similar ticketing platform.

- Experience mentoring junior technicians and supporting their professional development.

- Experience improving technical workflows and service delivery processes.

Leadership experience is great, but potential matters too.

Ideally, we'd love to find someone who can step in and confidently take ownership of our technical team's day-to-day operations.

However, we also recognise that great leaders aren't always the ones with management titles on their resumes.





If you're an experienced senior technician who naturally takes initiative, enjoys helping others and has a knack for keeping things organised, this could be the opportunity you've been looking for.

You'll have the support of our directors as you develop your leadership skills and take on greater responsibility.

We're more interested in finding the right person with the right attitude than someone who simply ticks every box.

Why join Reliable I.T.?

- Make a real impact: Play an important role in shaping how our technical team operates.

- Variety in your work: Enjoy a mix of technical challenges, troubleshooting, team coordination and leadership.

- Career development: Build on your technical experience and develop your leadership and management skills.

- Supportive team: Work alongside friendly, experienced colleagues in a locally owned business.

- Established business: Join a company that's been supporting businesses across the Central West since 2010.

- Competitive remuneration: Salary package negotiated based on your skills, experience and responsibilities.

What we offer

Reliable IT is committed to creating a supportive and rewarding workplace where our employees can thrive. We offer:

- Competitive salary package based on experience and qualifications

- Ongoing professional development and training opportunities to enhance your technical and leadership skills

- Career advancement prospects within a growing organisation

- A collaborative and inclusive work environment with a solid focus on teamwork and professional growth

- Flexible working arrangements where appropriate to support work-life balance

- Modern IT infrastructure and tools to support your work

- Employee wellness initiatives and support programmes

Apply now

If you're an experienced IT technician who enjoys solving problems, supporting others and making sure nothing falls through the cracks, we'd love to hear from you.

Whether you're already leading a team or looking for the opportunity to take that next step, we encourage you to apply. Submit with your resume and a brief cover letter telling us about your technical experience, leadership skills and why you'd be a great fit for Reliable I.T.

📌 IT Technical Team Leader / Senior Technician (Orange)
🏢 Reliable IT
📍 Orange