Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond

The People and Safety Team is seeking a Senior Claims & Injury Management Advisor NSW ACT to effectively manage NSW workers compensation claims under our self-insurance program ensuring compliance with regulatory requirements.

- Flexible Hybrid/remote working arrangements from our Roselands office
- 12 month fixed term contract to cover maternity leave

About the role:

- Work with the stakeholders to implement effective strategies to improve return to work outcomes, reduce hours lost and mitigate claims costs.
- Ensure claims are managed in accordance with NSW legislation, the terms of Myer’s self-insurance licence and Myer’s Standard Operating Procedures.
- Manage the end-to-end operation of workers compensation claims in accordance with legislation, regulations and guidelines
- Establish and maintain proactive communication with injured team members, their treating practitioners and other stakeholders to facilitate recovery and early, sustainable return to work.
- Actively monitor and manage return to work progress to ensure issues are identified early and timely action is taken.
- Provide coaching and advice to site management to drive the development of capability in managing return to work processes.
- Provide coaching and mentoring to other Risk & Safety NSW team members in the development of case strategies and application of legislation, supporting team development




- Represent Myer in the management of claim disputes and strategically manage litigated claims in conjunction with legal providers to achieve cost-effective outcomes
- Assist the Team Lead in complaint resolution by liaising with parties involved, including the regulator and the Independent Review Office (IRO) as required
- Assist the Team lead in managing Quality Assurance activities and providing necessary feedback to Risk & Safety NSW team members
- Attendance on site to facilitate return to work for injured team members and assist with coaching and mentoring of Myer site management as and when required

About you:

- Extensive knowledge, understanding and application of NSW workers compensation legislation and regulation
- Highly developed interpersonal skills
- Highly developed written communication skills
- Knowledge of and the ability to apply the ‘Health benefits of good work’ and the ‘Clinical Framework for Delivery of Health Services’ to influence the return to work process
- Experience in review and approval of medical services and treatment requests

Benefits to you:

We're committed to providing a positive and supportive setting, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:

- Team member discounts: Generous discounts in-store and online

- Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.

- Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles
- Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.

With more than 125 years of retail heritage, it’s an exciting time to join Myer Group.

Your future starts here — help shape what’s next at Myer Group.

📌 Senior Claims and Injury Management Advisor (Roselands)
🏢 Myer
📍 Roselands