What sets us apart isn't just what we do, it's how we develop our people. We provide the training, support, opportunities and team environment needed to help you build a rewarding and successful career.

Build a career, not just find a job.

At CompleteENT, we believe great patient care starts with great people. That's why we invest heavily in our team, providing comprehensive training, genuine career development opportunities, and a supportive environment where people can thrive.

As one of Brisbane's leading ENT specialist practices, we're proud of the positive, collaborative culture we've built. Our team works closely together, supports one another, and shares a common goal of delivering an exceptional experience for every patient.

Whether you're an experienced Medical Secretary looking for your next opportunity or wanting to further develop your career in specialist healthcare, this role offers the chance to learn from industry experts and grow within a respected and expanding practice.

Why Choose CompleteENT?

Comprehensive Training & Development

We don't expect you to know everything from day one. Our structured onboarding and training program will equip you with the knowledge, skills and confidence needed to succeed in your role.

Explicit Career Progression Pathways

We're committed to developing our people. As you grow your skills and experience, you'll have opportunities to take on new responsibilities and advance your career within our organisation.

Supportive Leadership Team

Our managers are approachable, invested in your success, and committed to providing ongoing coaching, guidance and support.

A Positive & Collaborative Culture

You'll work alongside experienced, friendly and highly knowledgeable colleagues who genuinely enjoy working together and helping each other succeed.

Make a Difference Every Day

As the first point of contact for our patients,



you'll play an important role in ensuring every patient feels welcomed, supported and cared for throughout their healthcare journey.

About the Role

Our Patient Services Officers (Medical Secretaries) are at the heart of our practice, acting as the key connection between patients, clinicians and the wider healthcare team.

The position is full time, with regular hours Monday to Friday only, and the role involves:

Patient Communication & Support

- Answer incoming calls and respond to patient enquiries professionally and compassionately

- Schedule appointments and manage clinician diaries

- Maintain accurate patient records and information

- Assist patients with information regarding appointments, procedures and fees

Administrative & Financial Coordination

- Process referrals, correspondence and medical documentation

- Prepare quotes, invoices and process payments

- Manage patient financial records and follow up outstanding accounts

- Coordinate theatre bookings and liaise with hospitals and healthcare providers

- Maintain accurate data entry and documentation

- Support the smooth day-to-day operation of the clinic

Team & Clinic Support

- Act as the central coordination point for patient care

- Collaborate closely with medical, nursing and administrative teams

- Uphold patient confidentiality and professionalism at all times

- Contribute positively to our supportive team environment

About You

We're looking for someone who enjoys helping people,



thrives in a team environment and takes pride in delivering exceptional service.

You will bring:

- Previous Experience: At least two years' experience in a Medical Secretary, Patient Services or healthcare administration role

- Excellent Communication Skills: Confidence communicating with patients, specialists and colleagues in a professional and empathetic manner

- Strong Organisation & Attention to Detail: The ability to manage competing priorities while maintaining accuracy

- Patient-Focused Approach: A caring and compassionate attitude with a genuine desire to support patients

- Technical Confidence: Proficiency in Microsoft Office and the ability to learn new systems quickly

- Team Mentality: A collaborative and adaptable approach, with a willingness to support others and contribute to a positive workplace culture

What You'll Love About Working With Us

✅ Comprehensive training and onboarding program

✅ Genuine career development and progression opportunities

✅ Supportive and approachable management team

✅ Friendly, collaborative and positive workplace culture

✅ Opportunity to work alongside experienced healthcare professionals

✅ Meaningful work that directly impacts patient experiences and outcomes

✅ Work-life balance options and competitive remuneration

Ready to Join Us?

If you're looking for a workplace that will invest in your development, support your success, and provide genuine opportunities to build a rewarding career, we'd love to hear from you.

When you apply, make sure let us know when you are available to take a phone call so we can get in touch with you easily - shortlisted candidates will be contacted soon after applying!

Apply now and discover why so many people choose to grow their careers with CompleteENT.

📌 Medical Secretary / Patient Services Officer (Brisbane)
🏢 Complete ENT
📍 Brisbane