Our client is one of the largest truck dealerships has been serving Shepparton and the surrounding area for over 20 years. They are looking for a highly skilled Service Manager to help to provide specialist diesel mechanical, servicing, and repair for its customers.

Your key responsibilities would include and is not limited to the following

- Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.

- Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.

- Liaising with the parts section and service agents to ensure high standards of service delivery to customers.

- Reviewing and developing policies and procedures around customer relations.

- Follow up on customer satisfaction levels.



Provide training to service staff and technicians.

- Overseeing customer repair orders and costings.

- Ensuring customers are contacted by staff in a timely manner.

- Administer the efficient day-to-day operations in the Service Advisor departments

The right person would show the following characteristics

- Leadership

- Excellent Organisational Skills

- Negotiation skills

- Strong communication skills

- Integrity

- Cutting-edge

- Timeliness

If this is you we would like to hear from you.

An attractive salary with superannuation is being offered to the right person.

Only successful applicants will be contacted.

📌 Service Manager (Shepparton)
🏢 Skilled Jobs Australia
📍 Shepparton