Amazon Web Services is seeking an Escalation Engineer (EM) for AWS Support within the Escalation and Event Management team. You will own incident response across global customers, coordinate with internal teams, and drive restoration of disrupted services while maintaining customer communication.
Office or work from home flexibility is offered; candidates should reside within commutable distance to an office; this role involves 24x7 on-call readiness and collaboration with cross-functional teams to
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📌 Global Escalation Engineer — Cloud Support & Incident Mgmt (Melbourne)
🏢 Amazon Web Services
📍 Melbourne
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