Job Description

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About Us:

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Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

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Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!

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About the role:

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We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting Morayfield store.

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To be successful for this role, you will:

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- Oversee the operations of the Chermside Store, ensuring it meets and exceeds KPIs.
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- Lead by example, performing device repairs and assisting customers to ensure top-tier service.
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- Train, mentor, and inspire your team to achieve success.
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- Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
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- Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
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- Be the go-to leader for troubleshooting, problem-solving, and driving excellence.
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This Role Suits Someone Who…

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- Is a Confident Leader: Enjoys leading, coaching and motivating a team in a fast-paced retail environment.
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- Takes Ownership: Is accountable for store performance, team development and achieving sales targets and KPIs.
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- Has Strong Sales & Leadership Experience: Brings proven experience in retail, sales or team leadership, ideally a combination of both.
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- Leads from the Front: Thrives in a hands-on role, supporting daily operations, driving sales and leading by example.
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- Is Customer-Focused:



Passionate about delivering exceptional customer experiences and building strong customer relationships.
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- Is a Strong Mentor: Enjoys training, developing and inspiring team members to reach their full potential.
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- Has an Interest in Technology: Is enthusiastic about mobile devices and consumer electronics, with device repair experience highly desirable but not essential.
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Company Values

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This role aligns closely with our company values. The Retail Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.

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Challenge: Challenge, excel, succeed.

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Sincerity: Say what you mean, do what you say.

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Simplicity: Simplicity fuels success. Clear communication drives results.

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Teamwork: One goal, one team, one dream.

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Trust: Unleashing potential, igniting success.

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What’s in it for you?

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Competitive Salary & Bonuses: Be rewarded for driving success.

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Qualified Growth: Develop leadership skills and advance your career.

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Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

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Supportive Culture: Thrive in a collaborative, forward-thinking environment.

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Employee Benefits: Enjoy staff discounts, ongoing training, and more!

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Our Recruitment Process

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If you meet our criteria, we’ll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

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Following a successful phone interview, we’ll invite you for a face to face interview with a reporting manager.

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At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

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A quick note: Police checks form part of the onboarding process at PTC. If it’s needed for your role, we’ll make sure the process is simple and well-supported

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Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC!

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📌 Store Team Manager - Morayfield (Brisbane)
🏢 PTC Phone Techmm
📍 Brisbane