Location: Clayton, VIC | Type: Full-time, 100% On-site

Branch Manager - Health Insurance

Salary: $100,000 - $105,000 + Super + Incentives

About Our Client

We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development.

The Opportunity

In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.

Key responsibilities include:

- Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement.
- Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC).
- Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences.
- Operational Management: Manage branch resourcing, budget parameters,



risk compliance, and Fund operational standards.

What We Are Looking For

- Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting.
- Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction.
- Operational Capabilities: Sound judgment under pressure, robust organizational skills, and proficiency in MS Office suite.
- Location: Commutable to Clayton, VIC for full-time, on-site duties.
- Fluency in Mandarin and/or Cantonese is highly advantageous

What's in It for You?

- Competitive Package: Base salary of $100,000 - $105,000 + Super
- Career Development: Ongoing leadership training and clear progression pathways
- Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Branch Manager - Health Insurance (Melbourne)
🏢 Randstad
📍 Melbourne