The Project Director – Customer Delivery is responsible for theend-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are deliveredsafely, on time, within budget, and to Vertiv quality standards, while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliverintegrated critical infrastructure solutions, including power, thermal, and IT systems.

Key Responsibilities

End-to-End Project Ownership

- Own full lifecycle delivery fromorder booking to customer handover
- Ensure alignment with contractual scope, commercial terms, and technical requirements
- Act as thesingle point of accountabilityfor project performance
- Serve as the primary executive interface with the customer
- Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
- Manage expectations, communications, and escalations
- Lead governance forums (steering committees, project reviews)
- Own project P&L;, includingrevenue, margin, and cash flow
- Drive cost control, forecasting accuracy, and risk mitigation
- Manage variations, claims, and change orders
- Ensure billing milestones and cash collection targets are achieved

Project Execution & Delivery Excellence

- Lead integrated project planning across engineering, procurement, construction, and commissioning
- Ensure adherence to schedule, quality, and safety standards
- Drive execution usingLean, Agile, and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

Risk & Compliance Management

- Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
- Ensure compliance withcontractual obligations, local regulations, and Vertiv standards
- Lead issue resolution and recovery planning where required

Cross-Functional Leadership

- Lead and coordinate global, regional, and local teams




- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS

Supply Chain & Manufacturing Integration

- Ensure alignment with manufacturing schedules and supply chain constraints
- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams
- Oversee site execution, installation, and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation, and customer handover
- Ensure smooth transition toservice and lifecycle support teams

Key Performance Indicators (KPIs)

- Gross margin achievement / improvement
- Forecast accuracy
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates)

Qualifications & Experience

- Bachelor’s degree in Engineering, Project Management, or related field
- 12–15+ years of experience indata center, critical infrastructure, or EPC project delivery
- Proven track record managinglarge-scale, complex projects($10M–$100M+)
- Strong commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred
- Strong commercial and financial acumen
- Deep understanding ofmission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in fast-paced, high-pressure environments

Travel Requirements

- Willingness to travel (30–50%) depending on project location

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.





Why This Role is Critical to Vertiv

This role directly impactscustomer satisfaction, revenue realization, and profitabilityby ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth ofhyperscale and AI-driven data center infrastructure globally.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

- Financial Strength

VERTIV BEHAVIORS

- Act with urgency
- Think big and execute
- Lead by example
- Learn and seek out development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Chance/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to *********@vertiv.com

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📌 Project Director (Sydney)
🏢 Vertiv
📍 Sydney