Returns and Freight Officer - Part Time 22 hours per week

The purpose of this role is to oversee the PB ANZ customer returns process, ensuring that all returns are managed in a timely, efficient, and cost-effective manner. The role is responsible for coordinating customer returns from initiation through to completion, including managing return tickets in C4C and maintaining accurate records and supporting documentation. The role also coordinates equipment relocations and provides operational support to the Supply Chain team as required.

Key responsibilities

- Coordinate the end-to-end customer returns process, from initiation through to receipt, assessment, resolution, and closure
- Create, manage, monitor, and close return tickets in C4C to ensure returns are completed accurately and within agreed timeframes
- Coordinate equipment relocations, including arranging collection, transport, delivery, and the required system and supporting documentation updates
- Liaise with customers, Customer Service, Sales, technicians, warehouses, and freight providers to progress returns and relocations and resolve issues promptly
- Monitor return and relocation activities, follow up on outstanding actions, and escalate delays, risks, or exceptions where required
- Maintain accurate and complete records for returns and equipment relocations, including return authorities, freight documentation, proof of delivery, and system records
- Investigate and resolve return-related non-conformances, inventory discrepancies, and system exceptions in collaboration with the warehouse, technical, and relevant business teams
- Ensure returned equipment is receipted, dispatched, transferred,



or otherwise processed accurately and on time in the relevant systems
- Complete all return-related transactions in SAP S/4HANA accurately and promptly, ensuring that stock balances held by the 3PL reconcile with the inventory records in the system
- Work with freight providers to coordinate collections and deliveries, address service issues, and support continuous improvement in freight performance

About you

- Solid understanding of inventory management practices and procedures
- Solid understanding and experience working with ERP
- Apply high level of problem-solving skills
- Conduct all responsibilities with focus and high attention to detail
- Solid experience working with MS Office
- Strong mathematical and statistical knowledge
- Capability to multitask in a fast-paced environment
- Excellent written and verbal communication skills
- Opportunity to grow and develop your career
- Inclusive setting that encourages diverse perspectives and ideas
- Challenging and unique opportunities to contribute to the success of a transforming organization
- Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

About us

Pitney Bowes is an equal prospect employer that values diversity and inclusiveness in the workplace. We move quick, deliver excellence,



and win together—that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

Pitney Bowes is a leading provider of customer communication technologies and solutions. Our software, equipment and services help organisations communicate more effectively in today’s multichannel environment, so they can build long-term customer and citizen relationships and drive profitable growth. Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes.

Source: this is an extract from the company's own website.

Pitney Bowes is a leading provider of customer communication technologies and solutions. Our software, equipment and services help organisations communicate more effectively in today’s multichannel environment, so they can build long-term customer and citizen relationships and drive profitable growth. Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes.

Source: this is an extract from the company's own website.

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📌 Returns and Freight Officer - Part Time 22 hours per week (Sydney)
🏢 Pitney Bowes Australia PTY
📍 Sydney